25.11.30.0 will not be applied to managed deployments

Incident Report for Solventum managed services operations status

Monitoring

Due to late deliveries from agencies, multiple 360 Encompass and CRS "Service Pack 1" (SP1) releases are expected throughout the month of January.

In order to minimize scheduled maintenance windows for Solventum-managed deployments, only the last of the SP1 releases will be applied generally to all sites.

Please refer to KB0013291 for additional information about when SP1 will be applied to managed deployments: https://solventumhis.servicenowservices.com/kb/en/january-2026-sp1-update-plan-for-managed-deployments?id=kb_article_view&sysparm_article=KB0013291

Posted Jan 07, 2026 - 12:37 CST

This incident affects: US Central (PRODUCTION (A) - 360 Encompass, Non-production (A) - 360 Encompass, PRODUCTION - Coding in the cloud (CITC), Non-production - Coding in the cloud (CITC), PRODUCTION (B) - 360 Encompass, Non-production (B) - 360 Encompass), US Pacific (PRODUCTION (A) - 360 Encompass, Non-production (A) - 360 Encompass, PRODUCTION - Coding in the cloud (CITC), Non-production - Coding in the cloud (CITC), PRODUCTION (B) - 360 Encompass, Non-production (B) - 360 Encompass, PRODUCTION (C) - 360 Encompass, Non-production (C) - 360 Encompass), US Mountain (PRODUCTION (A) - 360 Encompass, Non-production (A) - 360 Encompass, PRODUCTION - Coding in the cloud (CITC), Non-production - Coding in the cloud (CITC), Non-production (B) - 360 Encompass, PRODUCTION (B) - 360 Encompass), and US East (Non-production (A) - 360 Encompass, PRODUCTION (A) - 360 Encompass, PRODUCTION - Coding in the cloud (CITC), Non-production - Coding in the cloud (CITC), Non-production (B) - 360 Encompass, PRODUCTION (B) - 360 Encompass, PRODUCTION (C) - 360 Encompass, Non-production (C) - 360 Encompass).