360 Encompass in the cloud - auto-suggested processing delay
Resolved
This incident has been resolved.
Posted Sep 19, 2024 - 07:31 CDT
Update
This issue is fully resolved.
Posted Sep 19, 2024 - 07:30 CDT
Monitoring
All affected sites are now believed to be fully recovered.

Administrators are spot-checking systems to confirm that the issue is fully resolved for all sites.
Posted Sep 18, 2024 - 21:44 CDT
Update
Now that the root cause has been addressed, affected systems may require service restarts to re-establish auto-suggested processing.

Application administrators are reaching out to such sites to schedule emergency service restarts.
Posted Sep 18, 2024 - 20:22 CDT
Identified
The settings change that caused the issue has been reverted, which will prevent additional systems from being affected.

Affected systems are being remediated presently, but may continue to experience delays in auto-suggested processing.
Posted Sep 18, 2024 - 19:27 CDT
Investigating
Due to unanticipated consequences from a scheduled network change, auto-suggested results for production 360 Encompass in the cloud environments will be delayed.

Root cause of the issue is understood. Networking and service teams are working to resolve the issue.
Posted Sep 18, 2024 - 19:04 CDT
This incident affected: US Central (PRODUCTION - 360 Encompass), US Pacific (PRODUCTION - 360 Encompass), US Mountain (PRODUCTION - 360 Encompass), and US East (PRODUCTION - 360 Encompass).