Solventum cloud platform: managed deployment updates to 25.11.20.0 (R26 JAN GEN) January General

Incident Report for Solventum managed services operations status

Monitoring

Managed deployments of 360 Encompass (i.e. 360 Encompass in the cloud) and Codefinder/CRS (CITC) will be subject to the following maintenance schedule:

Tuesday, 2025-12-23
A special, out-of-sequence maintenance window will be observed for all groups/blocks
Non-production systems will be updated to 25.11.20.0 (R26 JAN GEN)

Wednesday, 2026-01-07
Normal, scheduled production maintenance window will be observed for all groups/blocks
PRODUCTION systems will be updated to 25.11.20.0 (R26 JAN GEN)

Please see KB0013031 to learn more about requesting a different scheduled update window:
https://solventumhis.servicenowservices.com/kb/en/solventum-cloud-platform-managed-deployment-updates-to-25-11-20-0-r26-jan?id=kb_article_view&sysparm_article=KB0013031

Posted Nov 26, 2025 - 10:05 CST

This incident affects: US Central (PRODUCTION (A) - 360 Encompass, PRODUCTION (B) - 360 Encompass), US Pacific (PRODUCTION (A) - 360 Encompass, Non-production (B) - 360 Encompass, PRODUCTION (C) - 360 Encompass), US Mountain (PRODUCTION (A) - 360 Encompass, PRODUCTION (B) - 360 Encompass), and US East (PRODUCTION (A) - 360 Encompass, PRODUCTION (B) - 360 Encompass, PRODUCTION (C) - 360 Encompass).