CRS end-user profiles will be deleted during application of KPI 2155 (Answer ID 1004890)
Resolved
This incident has been resolved.
Posted Nov 04, 2024 - 10:56 CST
Monitoring
During tonight's scheduled maintenance, end-user CRS profiles will be deleted as part of the application of KPI 2155.

For more information on the KPI, which corrects extreme slowness in the 360 Encompass application, see: https://support.3mhis.com/app/answers/detail/a_id/1004890

Following the application of the KPI, end-users may report that their settings have been "lost" or "reverted". End-user configurable settings such as font- and window-sizes will return to system defaults.
Posted Oct 16, 2024 - 09:01 CDT
This incident affected: US Central (PRODUCTION - 360 Encompass, PRODUCTION - Coding and Reimbursement System (CRS) legacy, PRODUCTION - Coding in the cloud (CITC)), US Pacific (PRODUCTION - 360 Encompass, PRODUCTION - Coding and Reimbursement System (CRS) legacy, PRODUCTION - Coding in the cloud (CITC)), US Mountain (PRODUCTION - 360 Encompass, PRODUCTION - Coding and Reimbursement System (CRS) legacy, PRODUCTION - Coding in the cloud (CITC)), and US East (PRODUCTION - Coding and Reimbursement System (CRS) legacy, PRODUCTION - 360 Encompass, PRODUCTION - Coding in the cloud (CITC)).