Get webhook notifications whenever Solventum managed services operations status creates an incident, updates an incident, resolves an incident or changes a component status.
Update - Once the issue affecting the Support site is resolved, this update will be rescheduled
When that happens, this incident will be updated with specific details about the reschedule date.
Apr 02, 2025 - 21:27 CDT
Identified - The ongoing migration to the new Support website (https://solventumhis.servicenowservices.com/) has had the unintended side effect of preventing the CRS Updater application from validating auth keys. This prevents CRS updates from being applied.
This DOES NOT affect 360 Encompass in the cloud.
This does affect all CRS/Codefinder/CITC deployment.
Scheduled maintenance for CRS deployments is postponed and may be rescheduled.
Apr 02, 2025 - 18:10 CDT
US East
Under Maintenance
90 days ago
100.0
% uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy
?
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy
?
Operational
90 days ago
100.0
% uptime
Today
Non-production (A) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION (A) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION - Coding in the cloud (CITC)
?
Operational
90 days ago
100.0
% uptime
Today
Non-production - Coding in the cloud (CITC)
?
Operational
90 days ago
100.0
% uptime
Today
Non-production (B) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION (B) - 360 Encompass
?
Under Maintenance
90 days ago
100.0
% uptime
Today
US Central
Under Maintenance
90 days ago
100.0
% uptime
Today
PRODUCTION (A) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy
?
Operational
90 days ago
100.0
% uptime
Today
Non-production (A) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy
?
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION - Coding in the cloud (CITC)
?
Operational
90 days ago
100.0
% uptime
Today
Non-production - Coding in the cloud (CITC)
?
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION (B) - 360 Encompass
?
Under Maintenance
90 days ago
100.0
% uptime
Today
Non-production (B) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
US Mountain
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION (A) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy
?
Operational
90 days ago
100.0
% uptime
Today
Non-production (A) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy
?
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION - Coding in the cloud (CITC)
?
Operational
90 days ago
100.0
% uptime
Today
Non-production - Coding in the cloud (CITC)
?
Operational
90 days ago
100.0
% uptime
Today
Non-production (B) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION (B) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
US Pacific
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION (A) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy
?
Operational
90 days ago
100.0
% uptime
Today
Non-production (A) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy
?
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION - Coding in the cloud (CITC)
?
Operational
90 days ago
100.0
% uptime
Today
Non-production - Coding in the cloud (CITC)
?
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION (B) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
Non-production (B) - 360 Encompass
?
Operational
90 days ago
100.0
% uptime
Today
3M Community Cloud Services
Operational
90 days ago
100.0
% uptime
Today
Outpatient NLP
Operational
90 days ago
100.0
% uptime
Today
Inpatient NLP
Operational
90 days ago
100.0
% uptime
Today
OCR
Operational
90 days ago
100.0
% uptime
Today
Edit Engine
Operational
90 days ago
100.0
% uptime
Today
SSR
Operational
90 days ago
100.0
% uptime
Today
WSS
Operational
90 days ago
100.0
% uptime
Today
Asia Pacific
Operational
90 days ago
100.0
% uptime
Today
PRODUCTION - 360 Encompass in the cloud
?
Operational
90 days ago
100.0
% uptime
Today
Non-production - 360 Encompass in the cloud
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.
Important! Please note that this is a general announcement and may not apply to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.
Please contact your application administrator if you have any questions. Posted on
Mar 25, 2025 - 09:20 CDT
Completed -
The scheduled maintenance has been completed.
Mar 27, 10:01 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:00 CDT
Scheduled -
Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release VERSION of the 3M™ 360 Encompass™ System.
Completed -
The scheduled maintenance has been completed.
Mar 27, 09:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 07:00 CDT
Scheduled -
Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release VERSION of the 3M™ 360 Encompass™ System.
Completed -
The scheduled maintenance has been completed.
Mar 27, 08:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:00 CDT
Scheduled -
Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release VERSION of the 3M™ 360 Encompass™ System.
Completed -
The scheduled maintenance has been completed.
Mar 27, 07:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 05:00 CDT
Scheduled -
Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release VERSION of the 3M™ 360 Encompass™ System.
Completed -
The scheduled maintenance has been completed.
Mar 26, 22:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:00 CDT
Scheduled -
There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.
Important! Please note that this is a general announcement and may not apply to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.
Please contact your application administrator if you have any questions.
Mar 4, 14:58 CST