Solventum managed services operations status Status

ASDRG processing pauses

Monitoring - RCA for this issue is still under development. Please continue to refer to KB0013683 for information on this issue: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 29, 2026 - 09:31 CDT

Update - For additional information, please see: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 16, 2026 - 13:59 CDT

Identified - Following the application of the 26.5.10. feature release of 360 Encompass, a number of deployments were affected by an issue where the outbound (from 360Eitc) ASDRG interface unexpectedly stops working.

Restarting services appears to temporarily resolve the issue, but not permanently. The issue can (and often does) reoccur without warning following service restart.

Solventum development is aware of the issue and developing a KSI.

In the meantime, please create a Support ticket and contact your Service Owner if you believe that your ASDRG interface from 360Eitc has stopped working.
Jun 15, 2026 - 15:57 CDT

Uptime over the past 90 days. View historical uptime.

US East Operational

90 days ago

100.0 % uptime

Today

Non-production (A) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

PRODUCTION (A) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

PRODUCTION - Coding in the cloud (CITC) Operational

90 days ago

100.0 % uptime

Today

Non-production - Coding in the cloud (CITC) Operational

90 days ago

100.0 % uptime

Today

Non-production (B) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

PRODUCTION (B) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

PRODUCTION (C) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

Non-production (C) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

US Central Operational

90 days ago

100.0 % uptime

Today

PRODUCTION (A) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

Non-production (A) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

PRODUCTION - Coding in the cloud (CITC) Operational

90 days ago

100.0 % uptime

Today

Non-production - Coding in the cloud (CITC) Operational

90 days ago

100.0 % uptime

Today

PRODUCTION (B) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

Non-production (B) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

PRODUCTION (C) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

Non-production (C) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

US Mountain Operational

90 days ago

100.0 % uptime

Today

PRODUCTION (A) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

Non-production (A) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

PRODUCTION - Coding in the cloud (CITC) Operational

90 days ago

100.0 % uptime

Today

Non-production - Coding in the cloud (CITC) Operational

90 days ago

100.0 % uptime

Today

Non-production (B) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

PRODUCTION (B) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

PRODUCTION (C) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

Non-production (C) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

US Pacific Operational

90 days ago

100.0 % uptime

Today

PRODUCTION (A) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

Non-production (A) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

PRODUCTION - Coding in the cloud (CITC) Operational

90 days ago

100.0 % uptime

Today

Non-production - Coding in the cloud (CITC) Operational

90 days ago

100.0 % uptime

Today

PRODUCTION (B) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

Non-production (B) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

PRODUCTION (C) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

Non-production (C) - 360 Encompass Operational

90 days ago

100.0 % uptime

Today

3M Community Cloud Services Operational

90 days ago

100.0 % uptime

Today

Outpatient NLP Operational

90 days ago

100.0 % uptime

Today

Inpatient NLP Operational

90 days ago

100.0 % uptime

Today

OCR Operational

90 days ago

100.0 % uptime

Today

Edit Engine Operational

90 days ago

100.0 % uptime

Today

SSR Operational

90 days ago

100.0 % uptime

Today

WSS Operational

90 days ago

100.0 % uptime

Today

Asia Pacific Operational

90 days ago

100.0 % uptime

Today

PRODUCTION - 360 Encompass in the cloud Operational

90 days ago

100.0 % uptime

Today

Non-production - 360 Encompass in the cloud Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep `8`, `2026` `22:00` - Sep `9`, `2026` `00:00` CDT

PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:34 CDT

CENTRAL (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep `8`, `2026` `23:00` - Sep `9`, `2026` `01:00` CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep `9`, `2026` `00:00`-`02:00` CDT

PACIFIC (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep `9`, `2026` `01:00`-`03:00` CDT

EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `05:00`-`07:00` CDT

NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:41 CDT

CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `06:00`-`08:00` CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `07:00`-`09:00` CDT

PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `08:00`-`10:00` CDT

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `29`, `2026` `22:00` - Sep `30`, `2026` `00:00` CDT

PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:46 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `30`, `2026` `00:00`-`02:00` CDT

Past Incidents

Sep `8`, `2026`

No incidents reported today.

Sep `7`, `2026`

No incidents reported.

Sep `6`, `2026`

No incidents reported.

Sep `5`, `2026`

No incidents reported.

Sep `4`, `2026`

No incidents reported.

Sep `3`, `2026`

No incidents reported.

Sep `2`, `2026`

CitC - Production - Infrastructure Maintenance for 3mhis.com Deployments

Completed - Maintenance event has completed.
Sep 2, 06:21 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 04:00 CDT

Scheduled - On September 2, 2026, between 05:00 and 08:00 Eastern Time, a production maintenance will be performed to migrate parallel customer workloads from 3mhis.com to solventum.com Coding in the Cloud (CitC) deployments. This migration supports the ongoing transition to the Solventum platform branding and will help provide a consistent customer experience across CitC environments.

During this maintenance period, users may experience a brief service interruption lasting less than five minutes and could encounter messages such as “502 Gateway Error” or “CRS session ended unexpectedly.”

This maintenance does not impact customers currently using Coding in the Cloud deployments with URLs containing Solventum.com.
Sep 1, 10:30 CDT

Sep `1`, `2026`

No incidents reported.

Aug `31`, `2026`

No incidents reported.

Aug `30`, `2026`

No incidents reported.

Aug `29`, `2026`

No incidents reported.

Aug `28`, `2026`

No incidents reported.

Aug `27`, `2026`

PACIFIC (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Aug 27, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 12:00 CDT

Scheduled - Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 5, 10:10 CDT

MOUNTAIN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Aug 27, 14:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 11:00 CDT

CENTRAL (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Aug 27, 13:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 10:00 CDT

EASTERN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Aug 27, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 09:01 CDT

PACIFIC (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Aug 27, 11:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 08:00 CDT

PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Aug 27, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 08:01 CDT

Scheduled - NON-PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 6, 13:33 CDT

MOUNTAIN (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Aug 27, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 07:00 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Aug 27, 09:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 07:01 CDT

CENTRAL (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Aug 27, 09:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:00 CDT

EASTERN (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Aug 27, 08:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:00 CDT

CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Aug 27, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:01 CDT

EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Aug 27, 07:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:00 CDT

[ALL REGIONS] No general production maintenance scheduled

Completed - The scheduled maintenance has been completed.
Aug 27, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 13:00 CDT

Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your Service Owner if you have any questions.
Aug 5, 09:58 CDT

Aug `26`, `2026`

Coding in the Cloud - Solventum.com - PRODUCTION - Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Aug 26, 07:00 CDT

Update - Maintenance completed at 07:00 (eastern) on August 26, 2026.
Aug 26, 06:12 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 04:00 CDT

Scheduled - On August 26, 2026, from 5:00 AM to 8:00 AM Eastern Time, Coding in the Cloud deployments using the Solventum.com environment (pe5.citc.solventum.com) may experience brief intermittent service disruptions due to planned infrastructure maintenance.

No action is required from customers, as these updates will be performed entirely within the underlying infrastructure.

Customers using Coding in the Cloud deployments on 3mhis.com will not be affected by this maintenance.
Aug 21, 12:35 CDT

Aug `25`, `2026`

No incidents reported.

Related

Scheduled Maintenance

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep 8, 2026 22:00 - Sep 9, 2026 00:00 CDT

CENTRAL (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep 8, 2026 23:00 - Sep 9, 2026 01:00 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep 9, 2026 00:00-02:00 CDT

PACIFIC (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep 9, 2026 01:00-03:00 CDT

EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 05:00-07:00 CDT

CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 06:00-08:00 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 07:00-09:00 CDT

PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 08:00-10:00 CDT

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 29, 2026 22:00 - Sep 30, 2026 00:00 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 30, 2026 00:00-02:00 CDT

Past Incidents

Sep 8, 2026

Sep 7, 2026

Sep 6, 2026

Sep 5, 2026

Sep 4, 2026

Sep 3, 2026

Sep 2, 2026

Sep 1, 2026

Aug 31, 2026

Aug 30, 2026

Aug 29, 2026

Aug 28, 2026

Aug 27, 2026

Aug 26, 2026

Aug 25, 2026

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep `8`, `2026` `22:00` - Sep `9`, `2026` `00:00` CDT

CENTRAL (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep `8`, `2026` `23:00` - Sep `9`, `2026` `01:00` CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep `9`, `2026` `00:00`-`02:00` CDT

PACIFIC (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep `9`, `2026` `01:00`-`03:00` CDT

EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `05:00`-`07:00` CDT

CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `06:00`-`08:00` CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `07:00`-`09:00` CDT

PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `08:00`-`10:00` CDT

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `29`, `2026` `22:00` - Sep `30`, `2026` `00:00` CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `30`, `2026` `00:00`-`02:00` CDT

Sep `8`, `2026`

Sep `7`, `2026`

Sep `6`, `2026`

Sep `5`, `2026`

Sep `4`, `2026`

Sep `3`, `2026`

Sep `2`, `2026`

Sep `1`, `2026`

Aug `31`, `2026`

Aug `30`, `2026`

Aug `29`, `2026`

Aug `28`, `2026`

Aug `27`, `2026`

Aug `26`, `2026`

Aug `25`, `2026`