ASDRG processing pauses
Monitoring - RCA for this issue is still under development. Please continue to refer to KB0013683 for information on this issue: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 29, 2026 - 09:31 CDT
Update - For additional information, please see: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 16, 2026 - 13:59 CDT
Identified - Following the application of the 26.5.10. feature release of 360 Encompass, a number of deployments were affected by an issue where the outbound (from 360Eitc) ASDRG interface unexpectedly stops working.

Restarting services appears to temporarily resolve the issue, but not permanently. The issue can (and often does) reoccur without warning following service restart.

Solventum development is aware of the issue and developing a KSI.

In the meantime, please create a Support ticket and contact your Service Owner if you believe that your ASDRG interface from 360Eitc has stopped working.
Jun 15, 2026 - 15:57 CDT
Uptime over the past 90 days. View historical uptime.
US East Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Mountain Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
3M Community Cloud Services Operational
90 days ago
100.0 % uptime
Today
Outpatient NLP Operational
90 days ago
100.0 % uptime
Today
Inpatient NLP Operational
90 days ago
100.0 % uptime
Today
OCR Operational
90 days ago
100.0 % uptime
Today
Edit Engine Operational
90 days ago
100.0 % uptime
Today
SSR Operational
90 days ago
100.0 % uptime
Today
WSS Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - 360 Encompass in the cloud Operational
90 days ago
100.0 % uptime
Today
Non-production - 360 Encompass in the cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Coding in the Cloud - Solventum.com - PRODUCTION - Infrastructure Maintenance Aug 26, 2026 04:00-07:00 CDT

On August 26, 2026, from 5:00 AM to 8:00 AM Eastern Time, Coding in the Cloud deployments using the Solventum.com environment (pe5.citc.solventum.com) may experience brief intermittent service disruptions due to planned infrastructure maintenance.

No action is required from customers, as these updates will be performed entirely within the underlying infrastructure.

Customers using Coding in the Cloud deployments on 3mhis.com will not be affected by this maintenance.
Posted on Aug 21, 2026 - 12:35 CDT

[ALL REGIONS] No general production maintenance scheduled Aug 26, 2026 13:00 - Aug 27, 2026 01:00 CDT

There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your Service Owner if you have any questions.
Posted on Aug 05, 2026 - 09:58 CDT

EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 05:00-07:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:30 CDT

EASTERN (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 05:00-08:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:01 CDT

CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 06:00-08:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:31 CDT

CENTRAL (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 06:00-09:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:05 CDT

MOUNTAIN (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 07:00-10:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:06 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 07:00-09:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:32 CDT

PACIFIC (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 08:00-11:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:06 CDT

PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 08:00-10:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:33 CDT

EASTERN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 09:00-12:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:08 CDT

CENTRAL (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 10:00-13:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:09 CDT

MOUNTAIN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 11:00-14:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:10 CDT

PACIFIC (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 12:00-15:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:10 CDT

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep 8, 2026 22:00 - Sep 9, 2026 00:00 CDT

PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:34 CDT

CENTRAL (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep 8, 2026 23:00 - Sep 9, 2026 01:00 CDT

PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:35 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep 9, 2026 00:00-02:00 CDT

PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:37 CDT

PACIFIC (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep 9, 2026 01:00-03:00 CDT

PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:38 CDT

EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 05:00-07:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:41 CDT

CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 06:00-08:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:42 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 07:00-09:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:43 CDT

PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 08:00-10:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:44 CDT

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 29, 2026 22:00 - Sep 30, 2026 00:00 CDT

PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:46 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 30, 2026 00:00-02:00 CDT

PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:47 CDT

Aug 25, 2026

No incidents reported today.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

PACIFIC (B) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 20, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 01:00 CDT
Scheduled - Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Aug 5, 09:57 CDT
MOUNTAIN (B) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 20, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 00:00 CDT
Scheduled - Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Aug 5, 09:56 CDT
CENTRAL (B) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 20, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 23:01 CDT
Scheduled - Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Aug 5, 09:56 CDT
EASTERN (B) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 20, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 22:00 CDT
Scheduled - Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Aug 5, 09:55 CDT

Aug 19, 2026

PACIFIC (A) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 19, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 20:00 CDT
Scheduled - Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Aug 5, 09:54 CDT
MOUNTAIN (A) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 19, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 19:01 CDT
Scheduled - Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Aug 5, 09:50 CDT
CENTRAL (A) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 19, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 18:00 CDT
Scheduled - Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Aug 5, 09:50 CDT
EASTERN (A) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 19, 20:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 17:01 CDT
Scheduled - Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Aug 5, 09:49 CDT
PACIFIC (C) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 19, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 16:00 CDT
Scheduled - Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Aug 5, 09:49 CDT
MOUNTAIN (C) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 19, 18:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 15:00 CDT
Scheduled - Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Aug 5, 09:48 CDT
CENTRAL (C) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 19, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 14:00 CDT
Scheduled - Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Aug 5, 09:42 CDT
EASTERN (C) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 19, 16:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 13:00 CDT
Scheduled - Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Aug 5, 09:34 CDT
PACIFIC (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2)
Completed - The scheduled maintenance has been completed.
Aug 19, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 01:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 6, 13:14 CDT
CENTRAL (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2)
Completed - The scheduled maintenance has been completed.
Aug 19, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 23:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 6, 13:11 CDT
MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2)
Completed - The scheduled maintenance has been completed.
Aug 19, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 00:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 6, 13:11 CDT
EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2)
Completed - The scheduled maintenance has been completed.
Aug 19, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 22:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 6, 13:09 CDT

Aug 18, 2026

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

PACIFIC (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 13, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 12:01 CDT
Scheduled - Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 5, 09:30 CDT
MOUNTAIN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 13, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 11:01 CDT
Scheduled - Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 5, 09:29 CDT
CENTRAL (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 13, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 10:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 5, 09:29 CDT
EASTERN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 13, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 09:02 CDT
Scheduled - Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 5, 09:23 CDT
PACIFIC (B) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 13, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 08:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 5, 09:12 CDT
MOUNTAIN (B) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 13, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 07:01 CDT
Scheduled - Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 5, 09:11 CDT
MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2)
Completed - The scheduled maintenance has been completed.
Aug 13, 09:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 08:02 CDT
Scheduled - NON-PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 6, 13:07 CDT
MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2)
Completed - The scheduled maintenance has been completed.
Aug 13, 09:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 07:00 CDT
Scheduled - NON-PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 6, 13:06 CDT
CENTRAL (B) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 13, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:01 CDT
Scheduled - Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 5, 09:11 CDT
EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2)
Completed - The scheduled maintenance has been completed.
Aug 13, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 07:00 CDT
Scheduled - NON-PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 6, 13:03 CDT
EASTERN (B) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Aug 13, 08:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 05:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 5, 09:10 CDT
CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2)
Completed - The scheduled maintenance has been completed.
Aug 13, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:00 CDT
Scheduled - NON-PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Aug 6, 13:04 CDT
[ALL REGIONS] No general production maintenance scheduled
Completed - The scheduled maintenance has been completed.
Aug 13, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 13:00 CDT
Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your Service Owner if you have any questions.
Aug 5, 08:59 CDT

Aug 12, 2026

Aug 11, 2026

No incidents reported.

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