Scheduled CRS/Codefinder/CITC update to 25.2.20.0 (R25 APR GEN) is postponed
Monitoring - CITC (CRS/Coding in the cloud) systems will be updated to 25.2.20.0 the evening of Wednesday, 2025-04-09, starting at 23:00 EDT.

Legacy CRS systems WILL NOT BE UPDATED to 25.2.20.0, unless by request. Please create a request on https://solventumhis.servicenowservices.com/
Apr 03, 2025 - 10:53 CDT
Update - The Solventum Web Experience team has applied a fix for this issue; MSO is testing it now.
Apr 03, 2025 - 10:11 CDT
Update - Once the issue affecting the Support site is resolved, this update will be rescheduled

When that happens, this incident will be updated with specific details about the reschedule date.
Apr 02, 2025 - 21:27 CDT
Identified - The ongoing migration to the new Support website (https://solventumhis.servicenowservices.com/) has had the unintended side effect of preventing the CRS Updater application from validating auth keys. This prevents CRS updates from being applied.

This DOES NOT affect 360 Encompass in the cloud.

This does affect all CRS/Codefinder/CITC deployment.

Scheduled maintenance for CRS deployments is postponed and may be rescheduled.
Apr 02, 2025 - 18:10 CDT
Uptime over the past 90 days. View historical uptime.
US East Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
US Mountain Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
US Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
3M Community Cloud Services Operational
90 days ago
100.0 % uptime
Today
Outpatient NLP Operational
90 days ago
100.0 % uptime
Today
Inpatient NLP Operational
90 days ago
100.0 % uptime
Today
OCR Operational
90 days ago
100.0 % uptime
Today
Edit Engine Operational
90 days ago
100.0 % uptime
Today
SSR Operational
90 days ago
100.0 % uptime
Today
WSS Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - 360 Encompass in the cloud ? Operational
90 days ago
100.0 % uptime
Today
Non-production - 360 Encompass in the cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[ALL REGIONS] No scheduled production maintenance Apr 30, 2025 17:00-22:00 CDT

There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and may not apply to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.
Posted on Mar 25, 2025 - 09:20 CDT
Apr 3, 2025
PACIFIC (B) - production upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Apr 3, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 01:00 CDT
Scheduled - Production 360 Encompass in the cloud environments will be upgraded to 25.2.20.0 (R25 APR GEN) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Mar 26, 18:11 CDT
MOUNTAIN (B) - production upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Apr 3, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 00:00 CDT
Scheduled - Production 360 Encompass in the cloud environments will be upgraded to 25.2.20.0 (R25 APR GEN) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Mar 26, 18:09 CDT
CENTRAL (B) - PRODUCTION upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Apr 3, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 23:00 CDT
Scheduled - Production 360 Encompass in the cloud environments will be upgraded to 25.2.20.0 (R25 APR GEN) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Mar 26, 18:07 CDT
EASTERN (B) - PRODUCTION upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Apr 3, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 22:00 CDT
Scheduled - Production 360 Encompass in the cloud environments will be upgraded to 25.2.20.0 (R25 APR GEN) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Mar 26, 18:04 CDT
Apr 2, 2025
PACIFIC (A) - production upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Apr 2, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 20:01 CDT
Scheduled - Production environments will be upgraded to 25.2.20.0 (R25 APR GEN) of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.
Mar 26, 17:59 CDT
MOUNTAIN (A) - production upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Apr 2, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 19:00 CDT
Scheduled - Production environments will be upgraded to 25.2.20.0 (R25 APR GEN) of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.
Mar 26, 17:48 CDT
CENTRAL (A) - production upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Apr 2, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 18:00 CDT
Scheduled - Production environments will be upgraded to 25.2.20.0 (R25 APR GEN) of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.
Mar 26, 17:43 CDT
EASTERN (A) - production upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Apr 2, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 17:00 CDT
Scheduled - Production environments will be upgraded to 25.2.20.0 (R25 APR GEN) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the A group.
Mar 26, 17:34 CDT
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
PACIFIC (A) - non-production upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Mar 27, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 12:00 CDT
Scheduled - Non-production environments will be upgraded to release 25.2.20.0 (R25 APR GEN) of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937
Mar 4, 15:04 CST
MOUNTAIN (A) - non-production upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Mar 27, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 11:00 CDT
Scheduled - Non-production environments will be upgraded to release 25.2.20.0 (R25 APR GEN) of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937
Mar 4, 15:04 CST
CENTRAL (A) - non-production upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Mar 27, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:00 CDT
Scheduled - Non-production environments will be upgraded to release 25.2.20.0 (R25 APR GEN) of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937
Mar 26, 17:25 CDT
EASTERN (A) - non-production upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Mar 27, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 CDT
Scheduled - Non-production environments will be upgraded to release 25.2.20.0 (R25 APR GEN) of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937
Mar 4, 15:03 CST
PACIFIC (B) - non-production upgrade to VERSION
Completed - The scheduled maintenance has been completed.
Mar 27, 10:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:00 CDT
Scheduled - Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release VERSION of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937
Mar 26, 17:57 CDT
MOUNTAIN (B) - non-production upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Mar 27, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 07:00 CDT
Scheduled - Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release VERSION of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937
Mar 26, 17:46 CDT
CENTRAL (B) - non-production upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Mar 27, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:00 CDT
Scheduled - Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release VERSION of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937
Mar 26, 17:28 CDT
EASTERN (B) - non-production upgrade to 25.2.20.0 (R25 APR GEN)
Completed - The scheduled maintenance has been completed.
Mar 27, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 05:00 CDT
Scheduled - Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release VERSION of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937
Mar 26, 17:29 CDT
Mar 26, 2025
[ALL REGIONS] No scheduled production maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:00 CDT
Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and may not apply to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.
Mar 4, 14:58 CST
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

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