PACIFIC - production upgrade to 24.8.40.0 (R24 OCT SP2) + OS Patching
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 20:01 CST
Scheduled - Production environments will be upgraded to 24.08.40.0 (R24 OCT SP2) + OS Patching of the 3M™ 360 Encompass™ System.
Nov 20, 2024 20:00-23:00 CST
Uptime over the past 90 days. View historical uptime.
US East Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
Non-production - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
Non-production - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
US Mountain Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
Non-production - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
US Pacific Under Maintenance
90 days ago
100.0 % uptime
Today
PRODUCTION - 360 Encompass ? Under Maintenance
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy ? Under Maintenance
90 days ago
100.0 % uptime
Today
Non-production - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
3M Community Cloud Services Operational
90 days ago
100.0 % uptime
Today
Outpatient NLP Operational
90 days ago
100.0 % uptime
Today
Inpatient NLP Operational
90 days ago
100.0 % uptime
Today
OCR Operational
90 days ago
100.0 % uptime
Today
Edit Engine Operational
90 days ago
100.0 % uptime
Today
SSR Operational
90 days ago
100.0 % uptime
Today
WSS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
No scheduled production maintenance Nov 27, 2024 17:00-23:00 CST
There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and may not apply to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.
Posted on Nov 06, 2024 - 16:39 CST
Past Incidents
Nov 20, 2024
MOUNTAIN - production upgrade to 24.8.40.0 (R24 OCT SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Nov 20, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:00 CST
Scheduled - Production environments will be upgraded to 24.08.40.0 (R24 OCT SP2) + OS Patching of the 3M™ 360 Encompass™ System.
Nov 6, 16:40 CST
CENTRAL - production upgrade to 24.8.40.0 (R24 OCT SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Nov 20, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 CST
Scheduled - Production environments will be upgraded to 24.08.40.0 (R24 OCT SP2) of the 3M™ 360 Encompass™ System.
Nov 6, 16:40 CST
EASTERN - production upgrade to 24.8.40.0 (R24 OCT SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Nov 20, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:00 CST
Scheduled - Production environments will be upgraded to 24.08.40.0 (R24 OCT SP2) of 3M 360 Encompass.
Nov 6, 16:39 CST
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
[NON-PRODUCTION ALERT] FHIR launch issue affecting 24.8.40.0 (R24 OCT SP2)
Resolved - This issue is addressed in KPI 1004940, which was published late yesterday afternoon (2024-11-14).

Please see the full answer ID for details: https://support.3mhis.com/app/answers/detail/a_id/1004940

For all production systems, this fix will be included in the scheduled upgrade to 24.8.40.0, which is still scheduled for 2024-11-20.
Nov 15, 10:07 CST
Update - We are continuing to work on a fix for this issue.
Nov 14, 13:58 CST
Identified - This morning, following application of the 24.8.40.0 (R24 OCT SP2) release to non-production environments, the Managed Services Operations team learned that there is an issue in the release that affects integrated session launch from Epic systems using FHIR integration.

This release HAS NOT BEEN PROMOTED TO PRODUCTION and only affects non-production/test environments.

A fix for this issue is currently under development and expected to be released tomorrow.
Nov 14, 13:57 CST
Nov 14, 2024
PACIFIC - non-production upgrade to 24.08.40.0 (R24 OCT SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Nov 14, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 12:00 CST
Scheduled - Non-production environments will be upgraded to release 24.08.40.0 (R24 OCT SP2) of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937
Nov 6, 16:38 CST
MOUNTAIN - non-production upgrade to 24.08.40.0 (R24 OCT SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Nov 14, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 11:00 CST
Scheduled - Non-production environments will be upgraded to release 24.08.40.0 (R24 OCT SP2) of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937
Nov 6, 16:37 CST
CENTRAL - non-production upgrade to 24.08.40.0 (R24 OCT SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Nov 14, 12:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 10:00 CST
Scheduled - Non-production environments will be upgraded to release 24.08.40.0 (R24 OCT SP2) of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937
Nov 6, 16:36 CST
EASTERN - non-production upgrade to 24.08.40.0 (R24 OCT SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
Nov 14, 11:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 09:00 CST
Scheduled - Non-production environments will be upgraded to release 24.08.40.0 (R24 OCT SP2) of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937
Nov 6, 16:36 CST
Nov 13, 2024
No scheduled production maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 CST
Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and may not apply to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.
Nov 6, 11:02 CST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
No scheduled production maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:00 CST
Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and may not apply to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.
Nov 6, 10:54 CST
Intermittent server 500 errors affecting 360 Encompass
Resolved - Root cause of intermittent slowness and 500 issues following the time change appears to have been due to information cached by browsers that were active during (or persisted through) the 2024-11-03 time change.
Nov 6, 10:48 CST
Identified - Application support teams have identified an apparent link between affected end-users and browser sessions that were either active during or otherwise persisted through the 2024-11-03 time change. At this point affected end-users are advised to clear the caches of any browsers that have not been cleared/initialized since the time change on Sunday.
Nov 5, 07:41 CST
Update - No root cause has been identified for the issue, though reports have become increasingly sporadic/infrequent. In some cases, the issue appears to have resolved itself. In others, clearing end-user browser cache (see previous update) has resolved the issue. In some cases, changes to idle timeout settings have been recommended as a workaround.

This has been an issue with a large scope, but a very limited severity/impact. Accordingly, this incident will remain open but will only be updated during North America US business hours.
Nov 4, 17:27 CST
Update - Continued reports of intermittent 500 Internal Server Errors and acute slowness following button-clicks in coder workflows. Some affected systems have resolved issues by clearing end-users' Chromium Embedded Framework or Citrix browser caches, suggestive of a potential relationship to the North America US time change. No consistent root cause identified at this point.
Nov 4, 15:17 CST
Update - Several 360 Encompass and CRS/Codefinder systems (including some managed 360 Encompass in the cloud and Coding in the Cloud systems) continue to be affected by intermittent issues where end-user coders receive a "500 - Internal Server Error" response from the encoder during the integrated coding session. Application and production support teams are continuing to develop a root cause.
Nov 4, 12:50 CST
Update - Application and production support teams continue to investigate an issue that appears to affect all 360 Encompass systems (including some 360 Encompass in the cloud systems). Affects are intermittent, but end-users report sporadic 500 Server Errors during (primarily) outpatient coding workflow.
Nov 4, 11:52 CST
Update - Application and production support teams continue to investigate intermittent 500 Server Error issues in production systems. No root cause has been determined at this point, but the affects appear to apply to 360 Encompass generally: no specific EHR/EMR, deployment/hosting, or integrated session ("launch") type appears to be affected more than any other.
Nov 4, 10:58 CST
Investigating - Support and operations teams are receiving an unusually high number of end-user reports of 500 Server Error issues. Root cause is unclear, but multiple EHR's and integrated workflows (i.e. "launches") appear to be affected.
Nov 4, 09:23 CST
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