All Systems Operational

Uptime over the past 90 days. View historical uptime.
US East Operational
Non-production (A) - 360 Encompass Operational
PRODUCTION (A) - 360 Encompass Operational
PRODUCTION - Coding in the cloud (CITC) Operational
Non-production - Coding in the cloud (CITC) Operational
Non-production (B) - 360 Encompass Operational
PRODUCTION (B) - 360 Encompass Operational
PRODUCTION (C) - 360 Encompass Operational
Non-production (C) - 360 Encompass Operational
US Central Operational
PRODUCTION (A) - 360 Encompass Operational
Non-production (A) - 360 Encompass Operational
PRODUCTION - Coding in the cloud (CITC) Operational
Non-production - Coding in the cloud (CITC) Operational
PRODUCTION (B) - 360 Encompass Operational
Non-production (B) - 360 Encompass Operational
PRODUCTION (C) - 360 Encompass Operational
Non-production (C) - 360 Encompass Operational
US Mountain Operational
PRODUCTION (A) - 360 Encompass Operational
Non-production (A) - 360 Encompass Operational
PRODUCTION - Coding in the cloud (CITC) Operational
Non-production - Coding in the cloud (CITC) Operational
Non-production (B) - 360 Encompass Operational
PRODUCTION (B) - 360 Encompass Operational
PRODUCTION (C) - 360 Encompass Operational
Non-production (C) - 360 Encompass Operational
US Pacific Operational
PRODUCTION (A) - 360 Encompass Operational
Non-production (A) - 360 Encompass Operational
PRODUCTION - Coding in the cloud (CITC) Operational
Non-production - Coding in the cloud (CITC) Operational
PRODUCTION (B) - 360 Encompass Operational
Non-production (B) - 360 Encompass Operational
PRODUCTION (C) - 360 Encompass Operational
Non-production (C) - 360 Encompass Operational
3M Community Cloud Services Operational
Outpatient NLP Operational
Inpatient NLP Operational
OCR Operational
Edit Engine Operational
SSR Operational
WSS Operational
Asia Pacific Operational
PRODUCTION - 360 Encompass in the cloud Operational
Non-production - 360 Encompass in the cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Disruptive network maintenance: all Solventum-managed 360Eitc deployments in US region Nov 4, 2026 17:00-17:30 CST

Scheduled network maintenance will briefly disrupt ALL ACCESS to Solventum-managed deployments of 360 Encompass in the cloud (360Eitc).

See: https://solventumhis.servicenowservices.com/kb_view.do?sysparm_article=KB0014272
Posted on Oct 20, 2026 - 12:18 CDT

Nov 3, 2026

No incidents reported today.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

[ALL REGIONS] No general production maintenance scheduled
Completed - The scheduled maintenance has been completed.
Oct 29, 01:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 13:00 CDT
Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your Service Owner if you have any questions.
Oct 20, 12:05 CDT

Oct 28, 2026

PACIFIC (B) - CitC (Coding in the Cloud) - PRODUCTION - Server and OS maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 01:00 CDT
Scheduled - Scheduled server and OS maintenance will be performed on Production CitC (Coding in the Cloud) deployments only within 3mhis.com. Users may experience brief interruptions in service availability during the maintenance period.

For additional information for URL migration from 3mhis.com to Solventum.com, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578
Oct 23, 15:17 CDT
MOUNTAIN - CitC (Coding in the Cloud) - PRODUCTION - Server and OS maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 00:01 CDT
Scheduled - Scheduled server and OS maintenance will be performed on Production CitC (Coding in the Cloud) deployments only within 3mhis.com. Users may experience brief interruptions in service availability during the maintenance period.

For additional information for URL migration from 3mhis.com to Solventum.com, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578
Oct 23, 15:16 CDT
CENTRAL - CitC (Coding in the Cloud) - PRODUCTION - Server and OS maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 00:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 23:00 CDT
Scheduled - Scheduled server and OS maintenance will be performed on Production CitC (Coding in the Cloud) deployments only within 3mhis.com. Users may experience brief interruptions in service availability during the maintenance period.

For additional information for URL migration from 3mhis.com to Solventum.com, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578
Oct 23, 15:15 CDT
EASTERN (B) - CitC (Coding in the Cloud) - PRODUCTION - Server and OS maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 22:00 CDT
Scheduled - Scheduled server and OS maintenance will be performed on Production CitC (Coding in the Cloud) deployments only within 3mhis.com. Users may experience brief interruptions in service availability during the maintenance period.

For additional information for URL migration from 3mhis.com to Solventum.com, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578
Oct 23, 15:14 CDT

Oct 27, 2026

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

PACIFIC (A/C) - 360Eitc PRODUCTION upgrade to 26.8.30.1 (R26 OCT SP1)
Completed - The scheduled maintenance has been completed.
Oct 22, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 01:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.1 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 20, 12:04 CDT
MOUNTAIN (B) - 360Eitc PRODUCTION upgrade to 26.8.30.1 (R26 OCT SP1)
Completed - The scheduled maintenance has been completed.
Oct 22, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.1 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 20, 12:03 CDT
CENTRAL (B) - 360Eitc PRODUCTION upgrade to 26.8.30.1 (R26 OCT SP1)
Completed - The scheduled maintenance has been completed.
Oct 22, 01:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.1 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 20, 12:03 CDT
EASTERN (B) - 360Eitc PRODUCTION upgrade to 26.8.30.1 (R26 OCT SP1)
Completed - The scheduled maintenance has been completed.
Oct 22, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.1 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 20, 12:02 CDT

Oct 21, 2026

PACIFIC (A) - 360Eitc PRODUCTION upgrade to 26.8.30.1 (R26 OCT SP1)
Completed - The scheduled maintenance has been completed.
Oct 21, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.1 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 20, 12:01 CDT
MOUNTAIN (A) - 360Eitc PRODUCTION upgrade to 26.8.30.1 (R26 OCT SP1)
Completed - The scheduled maintenance has been completed.
Oct 21, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 19:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.1 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 20, 12:00 CDT
CENTRAL (A) - 360Eitc PRODUCTION upgrade to 26.8.30.1 (R26 OCT SP1)
Completed - The scheduled maintenance has been completed.
Oct 21, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.1 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 20, 11:59 CDT
EASTERN (A) - 360Eitc PRODUCTION upgrade to 26.8.30.1 (R26 OCT SP1)
Completed - The scheduled maintenance has been completed.
Oct 21, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.1 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 20, 11:49 CDT
PACIFIC (C) - 360Eitc PRODUCTION upgrade to 26.8.30.1 (R26 OCT SP1)
Completed - The scheduled maintenance has been completed.
Oct 21, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 16:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.1 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 20, 11:40 CDT
MOUNTAIN (C) - 360Eitc PRODUCTION upgrade to 26.8.30.1 (R26 OCT SP1)
Completed - The scheduled maintenance has been completed.
Oct 21, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 15:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.1 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 20, 11:39 CDT
CENTRAL (C) - 360Eitc PRODUCTION upgrade to 26.8.30.1 (R26 OCT SP1)
Completed - The scheduled maintenance has been completed.
Oct 21, 16:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 14:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.1 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 20, 11:38 CDT
EASTERN (C) - 360Eitc PRODUCTION upgrade to 26.8.30.1 (R26 OCT SP1)
Completed - The scheduled maintenance has been completed.
Oct 21, 15:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 13:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.1 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 20, 11:37 CDT

Oct 20, 2026

ASDRG processing pauses
Resolved - This is resolved in the 26.8.30.0 release of the 360 Encompass system.
Oct 20, 11:36 CDT
Monitoring - RCA for this issue is still under development. Please continue to refer to KB0013683 for information on this issue: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 29, 09:31 CDT
Update - For additional information, please see: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 16, 13:59 CDT
Identified - Following the application of the 26.5.10. feature release of 360 Encompass, a number of deployments were affected by an issue where the outbound (from 360Eitc) ASDRG interface unexpectedly stops working.

Restarting services appears to temporarily resolve the issue, but not permanently. The issue can (and often does) reoccur without warning following service restart.

Solventum development is aware of the issue and developing a KSI.

In the meantime, please create a Support ticket and contact your Service Owner if you believe that your ASDRG interface from 360Eitc has stopped working.
Jun 15, 15:57 CDT
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