ASDRG processing pauses
Monitoring - RCA for this issue is still under development. Please continue to refer to KB0013683 for information on this issue: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 29, 2026 - 09:31 CDT
Update - For additional information, please see: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 16, 2026 - 13:59 CDT
Identified - Following the application of the 26.5.10. feature release of 360 Encompass, a number of deployments were affected by an issue where the outbound (from 360Eitc) ASDRG interface unexpectedly stops working.

Restarting services appears to temporarily resolve the issue, but not permanently. The issue can (and often does) reoccur without warning following service restart.

Solventum development is aware of the issue and developing a KSI.

In the meantime, please create a Support ticket and contact your Service Owner if you believe that your ASDRG interface from 360Eitc has stopped working.
Jun 15, 2026 - 15:57 CDT
Uptime over the past 90 days. View historical uptime.
US East Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Mountain Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
3M Community Cloud Services Operational
90 days ago
100.0 % uptime
Today
Outpatient NLP Operational
90 days ago
100.0 % uptime
Today
Inpatient NLP Operational
90 days ago
100.0 % uptime
Today
OCR Operational
90 days ago
100.0 % uptime
Today
Edit Engine Operational
90 days ago
100.0 % uptime
Today
SSR Operational
90 days ago
100.0 % uptime
Today
WSS Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - 360 Encompass in the cloud Operational
90 days ago
100.0 % uptime
Today
Non-production - 360 Encompass in the cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[ALL REGIONS] No general production maintenance scheduled Aug 12, 2026 13:00 - Aug 13, 2026 01:00 CDT

There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your Service Owner if you have any questions.
Posted on Aug 05, 2026 - 08:59 CDT

EASTERN (B) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 13, 2026 05:00-08:00 CDT

Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 09:10 CDT

CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) Aug 13, 2026 06:00-08:00 CDT

NON-PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:04 CDT

CENTRAL (B) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 13, 2026 06:00-09:00 CDT

Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 09:11 CDT

EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) Aug 13, 2026 07:00-09:00 CDT

NON-PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:03 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) Aug 13, 2026 07:00-09:00 CDT

NON-PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:06 CDT

MOUNTAIN (B) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 13, 2026 07:00-10:00 CDT

Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 09:11 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) Aug 13, 2026 08:00-09:00 CDT

NON-PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:07 CDT

PACIFIC (B) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 13, 2026 08:00-11:00 CDT

Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 09:12 CDT

EASTERN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 13, 2026 09:00-12:00 CDT

Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 09:23 CDT

CENTRAL (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 13, 2026 10:00-13:00 CDT

Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 09:29 CDT

MOUNTAIN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 13, 2026 11:00-14:00 CDT

Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 09:29 CDT

PACIFIC (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 13, 2026 12:00-15:00 CDT

Non-Production environments will be upgraded to 26.5.30.0 (R26 JUL SP1) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 09:30 CDT

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) Aug 18, 2026 22:00 - Aug 19, 2026 00:00 CDT

PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:09 CDT

CENTRAL (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) Aug 18, 2026 23:00 - Aug 19, 2026 01:00 CDT

PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:11 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) Aug 19, 2026 00:00-01:00 CDT

PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:11 CDT

PACIFIC (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) Aug 19, 2026 01:00-03:00 CDT

PRODUCTION environments will be upgraded to 26.5.40.0 (R26 JUL SP2)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:14 CDT

EASTERN (C) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 19, 2026 13:00-16:00 CDT

Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Posted on Aug 05, 2026 - 09:34 CDT

CENTRAL (C) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 19, 2026 14:00-17:00 CDT

Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Posted on Aug 05, 2026 - 09:42 CDT

MOUNTAIN (C) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 19, 2026 15:00-18:00 CDT

Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Posted on Aug 05, 2026 - 09:48 CDT

PACIFIC (C) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 19, 2026 16:00-19:00 CDT

Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Posted on Aug 05, 2026 - 09:49 CDT

EASTERN (A) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 19, 2026 17:00-20:00 CDT

Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Posted on Aug 05, 2026 - 09:49 CDT

CENTRAL (A) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 19, 2026 18:00-21:00 CDT

Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Posted on Aug 05, 2026 - 09:50 CDT

MOUNTAIN (A) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 19, 2026 19:00-22:00 CDT

Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Posted on Aug 05, 2026 - 09:50 CDT

PACIFIC (A) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 19, 2026 20:00-23:00 CDT

Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Posted on Aug 05, 2026 - 09:54 CDT

EASTERN (B) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 19, 2026 22:00 - Aug 20, 2026 01:00 CDT

Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Posted on Aug 05, 2026 - 09:55 CDT

CENTRAL (B) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 19, 2026 23:00 - Aug 20, 2026 02:00 CDT

Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Posted on Aug 05, 2026 - 09:56 CDT

MOUNTAIN (B) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 20, 2026 00:00-03:00 CDT

Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Posted on Aug 05, 2026 - 09:56 CDT

PACIFIC (B) - 360Eitc PRODUCTION upgrade to 26.5.40.0 (R26 JUL SP2) + OS Patching Aug 20, 2026 01:00-04:00 CDT

Production environments will be upgraded to 26.5.40.0 (R26 JUL SP2) of the Solventum™ 360 Encompass™ System and OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Please Note: If you have additional maintenance planned with your assigned Service Owner, please see your maintenance notification for any changes in the downtime duration.
Posted on Aug 05, 2026 - 09:57 CDT

[ALL REGIONS] No general production maintenance scheduled Aug 26, 2026 13:00 - Aug 27, 2026 01:00 CDT

There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your Service Owner if you have any questions.
Posted on Aug 05, 2026 - 09:58 CDT

EASTERN (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 05:00-08:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:01 CDT

EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 05:00-07:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:30 CDT

CENTRAL (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 06:00-09:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:05 CDT

CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 06:00-08:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:31 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 07:00-09:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:32 CDT

MOUNTAIN (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 07:00-10:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:06 CDT

PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 08:00-10:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:33 CDT

PACIFIC (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 08:00-11:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:06 CDT

EASTERN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 09:00-12:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:08 CDT

CENTRAL (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 10:00-13:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:09 CDT

MOUNTAIN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 11:00-14:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:10 CDT

PACIFIC (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Aug 27, 2026 12:00-15:00 CDT

Non-Production environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release) of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 05, 2026 - 10:10 CDT

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep 8, 2026 22:00 - Sep 9, 2026 00:00 CDT

PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:34 CDT

CENTRAL (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep 8, 2026 23:00 - Sep 9, 2026 01:00 CDT

PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:35 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep 9, 2026 00:00-02:00 CDT

PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:37 CDT

PACIFIC (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release) Sep 9, 2026 01:00-03:00 CDT

PRODUCTION environments will be upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:38 CDT

EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 05:00-07:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:41 CDT

CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 06:00-08:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:42 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 07:00-09:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:43 CDT

PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 08:00-10:00 CDT

NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:44 CDT

Aug 10, 2026

No incidents reported today.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

[ALL REGIONS] No general production maintenance scheduled
Completed - The scheduled maintenance has been completed.
Aug 6, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 13:00 CDT
Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your Service Owner if you have any questions.
Aug 5, 08:58 CDT

Aug 5, 2026

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

[ALL REGIONS] No general production maintenance scheduled
Completed - The scheduled maintenance has been completed.
Jul 30, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 13:00 CDT
Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your Service Owner if you have any questions.
Jul 15, 10:40 CDT

Jul 29, 2026

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

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