Monitoring - RCA for this issue is still under development. Please continue to refer to KB0013683 for information on this issue: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 29, 2026 - 09:31 CDT
Jun 29, 2026 - 09:31 CDT
Update - For additional information, please see: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 16, 2026 - 13:59 CDT
Jun 16, 2026 - 13:59 CDT
Identified - Following the application of the 26.5.10. feature release of 360 Encompass, a number of deployments were affected by an issue where the outbound (from 360Eitc) ASDRG interface unexpectedly stops working.
Restarting services appears to temporarily resolve the issue, but not permanently. The issue can (and often does) reoccur without warning following service restart.
Solventum development is aware of the issue and developing a KSI.
In the meantime, please create a Support ticket and contact your Service Owner if you believe that your ASDRG interface from 360Eitc has stopped working.
Jun 15, 2026 - 15:57 CDT
Restarting services appears to temporarily resolve the issue, but not permanently. The issue can (and often does) reoccur without warning following service restart.
Solventum development is aware of the issue and developing a KSI.
In the meantime, please create a Support ticket and contact your Service Owner if you believe that your ASDRG interface from 360Eitc has stopped working.
Jun 15, 2026 - 15:57 CDT
US East
Operational
Non-production (A) - 360 Encompass
Operational
PRODUCTION (A) - 360 Encompass
Operational
PRODUCTION - Coding in the cloud (CITC)
Operational
Non-production - Coding in the cloud (CITC)
Operational
Non-production (B) - 360 Encompass
Operational
PRODUCTION (B) - 360 Encompass
Operational
PRODUCTION (C) - 360 Encompass
Operational
Non-production (C) - 360 Encompass
Operational
US Central
Operational
PRODUCTION (A) - 360 Encompass
Operational
Non-production (A) - 360 Encompass
Operational
PRODUCTION - Coding in the cloud (CITC)
Operational
Non-production - Coding in the cloud (CITC)
Operational
PRODUCTION (B) - 360 Encompass
Operational
Non-production (B) - 360 Encompass
Operational
PRODUCTION (C) - 360 Encompass
Operational
Non-production (C) - 360 Encompass
Operational
US Mountain
Operational
PRODUCTION (A) - 360 Encompass
Operational
Non-production (A) - 360 Encompass
Operational
PRODUCTION - Coding in the cloud (CITC)
Operational
Non-production - Coding in the cloud (CITC)
Operational
Non-production (B) - 360 Encompass
Operational
PRODUCTION (B) - 360 Encompass
Operational
PRODUCTION (C) - 360 Encompass
Operational
Non-production (C) - 360 Encompass
Operational
US Pacific
Operational
PRODUCTION (A) - 360 Encompass
Operational
Non-production (A) - 360 Encompass
Operational
PRODUCTION - Coding in the cloud (CITC)
Operational
Non-production - Coding in the cloud (CITC)
Operational
PRODUCTION (B) - 360 Encompass
Operational
Non-production (B) - 360 Encompass
Operational
PRODUCTION (C) - 360 Encompass
Operational
Non-production (C) - 360 Encompass
Operational
3M Community Cloud Services
Operational
Outpatient NLP
Operational
Inpatient NLP
Operational
OCR
Operational
Edit Engine
Operational
SSR
Operational
WSS
Operational
Asia Pacific
Operational
PRODUCTION - 360 Encompass in the cloud
Operational
Non-production - 360 Encompass in the cloud
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[ALL REGIONS] No general production maintenance scheduled (see 26.5.30.1 exception) Jul 22, 2026 13:00 - Jul 23, 2026 01:00 CDT
There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.
Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if you have notified that your site needs to take the 26.5.30.1 update, please refer to your maintenance notice sent by your Service Owner
Posted on Jul 20, 2026 - 10:07 CDT
Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if you have notified that your site needs to take the 26.5.30.1 update, please refer to your maintenance notice sent by your Service Owner
Posted on Jul 20, 2026 - 10:07 CDT
[ALL REGIONS] No general production maintenance scheduled Jul 29, 2026 13:00 - Jul 30, 2026 01:00 CDT
There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.
Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.
Please contact your Service Owner if you have any questions.
Posted on Jul 15, 2026 - 10:40 CDT
Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.
Please contact your Service Owner if you have any questions.
Posted on Jul 15, 2026 - 10:40 CDT