ASDRG processing pauses
Monitoring - RCA for this issue is still under development. Please continue to refer to KB0013683 for information on this issue: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 29, 2026 - 09:31 CDT
Update - For additional information, please see: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 16, 2026 - 13:59 CDT
Identified - Following the application of the 26.5.10. feature release of 360 Encompass, a number of deployments were affected by an issue where the outbound (from 360Eitc) ASDRG interface unexpectedly stops working.

Restarting services appears to temporarily resolve the issue, but not permanently. The issue can (and often does) reoccur without warning following service restart.

Solventum development is aware of the issue and developing a KSI.

In the meantime, please create a Support ticket and contact your Service Owner if you believe that your ASDRG interface from 360Eitc has stopped working.
Jun 15, 2026 - 15:57 CDT
Uptime over the past 90 days. View historical uptime.
US East Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Mountain Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
3M Community Cloud Services Operational
90 days ago
100.0 % uptime
Today
Outpatient NLP Operational
90 days ago
100.0 % uptime
Today
Inpatient NLP Operational
90 days ago
100.0 % uptime
Today
OCR Operational
90 days ago
100.0 % uptime
Today
Edit Engine Operational
90 days ago
100.0 % uptime
Today
SSR Operational
90 days ago
100.0 % uptime
Today
WSS Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - 360 Encompass in the cloud Operational
90 days ago
100.0 % uptime
Today
Non-production - 360 Encompass in the cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 3, 2026

No incidents reported today.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

[ALL REGIONS] No general production maintenance scheduled
Completed - The scheduled maintenance has been completed.
Jul 30, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 13:00 CDT
Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your Service Owner if you have any questions.
Jul 15, 10:40 CDT

Jul 29, 2026

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

[ALL REGIONS] No general production maintenance scheduled (see 26.5.30.1 exception)
Completed - The scheduled maintenance has been completed.
Jul 23, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 13:00 CDT
Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if you have notified that your site needs to take the 26.5.30.1 update, please refer to your maintenance notice sent by your Service Owner
Jul 20, 10:07 CDT

Jul 22, 2026

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

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