Monitoring - Due to late deliveries from agencies, multiple 360 Encompass and CRS "Service Pack 1" (SP1) releases are expected throughout the month of January.

In order to minimize scheduled maintenance windows for Solventum-managed deployments, only the last of the SP1 releases will be applied generally to all sites.

Please refer to KB0013291 for additional information about when SP1 will be applied to managed deployments: https://solventumhis.servicenowservices.com/kb/en/january-2026-sp1-update-plan-for-managed-deployments?id=kb_article_view&sysparm_article=KB0013291

Jan 07, 2026 - 12:37 CST
US East Operational
90 days ago
99.99 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
99.99 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
99.99 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
US Central Operational
90 days ago
99.99 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
99.99 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
99.99 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
US Mountain Operational
90 days ago
99.99 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
99.99 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
99.99 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
US Pacific Operational
90 days ago
99.99 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
99.99 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
99.99 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
99.99 % uptime
Today
3M Community Cloud Services Operational
90 days ago
99.99 % uptime
Today
Outpatient NLP Operational
90 days ago
99.99 % uptime
Today
Inpatient NLP Operational
90 days ago
99.99 % uptime
Today
OCR Operational
90 days ago
99.99 % uptime
Today
Edit Engine Operational
90 days ago
99.99 % uptime
Today
SSR Operational
90 days ago
99.99 % uptime
Today
WSS Operational
90 days ago
99.99 % uptime
Today
Asia Pacific Operational
90 days ago
99.99 % uptime
Today
PRODUCTION - 360 Encompass in the cloud Operational
90 days ago
99.99 % uptime
Today
Non-production - 360 Encompass in the cloud Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[ALL REGIONS] No general production maintenance scheduled Jan 14, 2026 17:00-23:00 CST

There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.

Posted on Jan 07, 2026 - 18:47 CST

EASTERN (A+C) - non-production OS patching Jan 15, 2026 09:00-11:00 CST

Non-production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

Posted on Jan 07, 2026 - 18:34 CST

CENTRAL (A+C) - non-production OS patching Jan 15, 2026 10:00-12:00 CST

Non-production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

Posted on Jan 07, 2026 - 18:35 CST

MOUNTAIN (A+C) - non-production OS patching Jan 15, 2026 11:00-13:00 CST

Non-production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

Posted on Jan 07, 2026 - 18:35 CST

PACIFIC (A+C) - non-production OS patching Jan 15, 2026 12:00-14:00 CST

Non-production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

Posted on Jan 07, 2026 - 18:36 CST

EASTERN (C) - PRODUCTION OS patching Jan 21, 2026 13:00-15:00 CST

Production 360 Encompass in the cloud environments will unavailable during OS patching.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on Jan 07, 2026 - 18:39 CST

PACIFIC (C) - PRODUCTION OS patching Jan 21, 2026 16:00-18:00 CST

Production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on Jan 07, 2026 - 18:40 CST

EASTERN (A) - PRODUCTION OS patching Jan 21, 2026 17:00-19:00 CST

Production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A group.

Posted on Jan 07, 2026 - 18:40 CST

CENTRAL (A) - PRODUCTION OS patching Jan 21, 2026 18:00-20:00 CST

Production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A group.

Posted on Jan 07, 2026 - 18:41 CST

MOUNTAIN (A) - production OS patching Jan 21, 2026 19:00-21:00 CST

Production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A group.

Posted on Jan 07, 2026 - 18:42 CST

PACIFIC (A) - production OS patching Jan 21, 2026 20:00-22:00 CST

Production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A group.

Posted on Jan 07, 2026 - 18:43 CST

EASTERN (B) - PRODUCTION OS patching Jan 21, 2026 22:00 - Jan 22, 2026 00:00 CST

Production environments will be unavailable during OS patching.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on Jan 07, 2026 - 18:44 CST

CENTRAL (B) - PRODUCTION OS patching Jan 21, 2026 23:00 - Jan 22, 2026 01:00 CST

Production environments will be unavailable during OS patching.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on Jan 07, 2026 - 18:44 CST

MOUNTAIN (B) - PRODUCTION OS patching Jan 22, 2026 00:00-02:00 CST

Production environments will be unavailable during OS patching.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on Jan 07, 2026 - 18:45 CST

PACIFIC (B) - PRODUCTION OS patching Jan 22, 2026 01:00-03:00 CST

Production environments will be unavailable during OS patching.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on Jan 07, 2026 - 18:45 CST

EASTERN (B) - non-production OS patching Jan 22, 2026 05:00-07:00 CST

Non-production 360 Encompass in the cloud environments in the B group will be unavailable during OS patching.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

Posted on Jan 07, 2026 - 18:51 CST

CENTRAL (B) - non-production OS patching Jan 22, 2026 06:00-08:00 CST

Non-production 360 Encompass in the cloud environments in the B group will be unavailable during OS patching.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

Posted on Jan 07, 2026 - 18:52 CST

MOUNTAIN (B) - non-production OS patching Jan 22, 2026 07:00-09:00 CST

Non-production 360 Encompass in the cloud environments in the B group will be unavailable during OS patching.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

Posted on Jan 07, 2026 - 18:52 CST

PACIFIC (B) - non-production OS patching Jan 22, 2026 08:00-10:00 CST

Non-production 360 Encompass in the cloud environments in the B group will be unavailable during OS patching.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

Posted on Jan 07, 2026 - 18:53 CST

[ALL REGIONS] No general production maintenance scheduled Jan 28, 2026 17:00-23:00 CST

There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.

Posted on Jan 07, 2026 - 18:46 CST

EASTERN (B) - non-production upgrade to 25.11.30.2 (R26 JAN SP1) Jan 29, 2026 05:00-07:00 CST

Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release VERSION of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

Posted on Jan 07, 2026 - 19:32 CST

CENTRAL (B) - non-production upgrade to 25.11.30.2 (R26 JAN SP1) Jan 29, 2026 06:00-08:00 CST

Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release VERSION of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

Posted on Jan 07, 2026 - 19:33 CST

MOUNTAIN (B) - non-production upgrade to 25.11.30.2 (R26 JAN SP1) Jan 29, 2026 07:00-09:00 CST

Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release VERSION of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

Posted on Jan 07, 2026 - 19:33 CST

PACIFIC (B) - non-production upgrade to 25.11.30.2 (R26 JAN SP1) Jan 29, 2026 08:00-10:00 CST

Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release VERSION of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

Posted on Jan 07, 2026 - 19:34 CST

EASTERN (A+C) - non-production upgrade to 25.11.30.2 (R26 JAN SP1) Jan 29, 2026 09:00-11:00 CST

Non-production environments will be upgraded to release 25.11.30.2 (R26 JAN SP1) of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Jan 07, 2026 - 19:37 CST

CENTRAL (A+C) - non-production upgrade to 25.11.30.2 (R26 JAN SP1) Jan 29, 2026 10:00-12:00 CST

Non-production environments will be upgraded to release 25.11.30.2 (R26 JAN SP1) of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Jan 07, 2026 - 19:38 CST

MOUNTAIN (A+C) - non-production upgrade to 25.11.30.2 (R26 JAN SP1) Jan 29, 2026 11:00-13:00 CST

Non-production environments will be upgraded to release 25.11.30.2 (R26 JAN SP1) of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Jan 07, 2026 - 19:39 CST

PACIFIC (A+C) - non-production upgrade to 25.11.30.2 (R26 JAN SP1) Jan 29, 2026 12:00-14:00 CST

Non-production environments will be upgraded to release 25.11.30.2 (R26 JAN SP1) of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Jan 07, 2026 - 19:40 CST

EASTERN (C) - PRODUCTION upgrade to 25.11.30.2 (R26 JAN SP1) Feb 4, 2026 13:00-15:00 CST

Production 360 Encompass in the cloud environments will be upgraded to 25.11.30.2 (R26 JAN SP1) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on Jan 07, 2026 - 19:42 CST

PACIFIC (C) - PRODUCTION upgrade to 25.11.30.2 (R26 JAN SP1) Feb 4, 2026 16:00-18:00 CST

Production environments will be upgraded to 25.11.30.2 (R26 JAN SP1) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on Jan 07, 2026 - 19:42 CST

EASTERN (A) - PRODUCTION upgrade to 25.11.30.2 (R26 JAN SP1) Feb 4, 2026 17:00-19:00 CST

Production environments will be upgraded to 25.11.30.2 (R26 JAN SP1) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the A group.

Posted on Jan 07, 2026 - 19:43 CST

CENTRAL (A) - PRODUCTION upgrade to 25.11.30.2 (R26 JAN SP1) Feb 4, 2026 18:00-20:00 CST

Production environments will be upgraded to 25.11.30.2 (R26 JAN SP1) of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.

Posted on Jan 07, 2026 - 19:44 CST

MOUNTAIN (A) - PRODUCTION upgrade to 25.11.30.2 (R26 JAN SP1) Feb 4, 2026 19:00-21:00 CST

Production environments will be upgraded to 25.11.30.2 (R26 JAN SP1) of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.

Posted on Jan 07, 2026 - 19:44 CST

PACIFIC (A) - PRODUCTION upgrade to 25.11.30.2 (R26 JAN SP1) Feb 4, 2026 20:00-22:00 CST

Production environments will be upgraded to 25.11.30.2 (R26 JAN SP1) of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.

Posted on Jan 07, 2026 - 19:45 CST

EASTERN (B) - PRODUCTION upgrade to 25.11.30.2 (R26 JAN SP1) Feb 4, 2026 22:00 - Feb 5, 2026 00:00 CST

Production 360 Encompass in the cloud environments will be upgraded to 25.11.30.2 (R26 JAN SP1) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on Jan 07, 2026 - 19:45 CST

CENTRAL (B) - PRODUCTION upgrade to 25.11.30.2 (R26 JAN SP1) Feb 4, 2026 23:00 - Feb 5, 2026 01:00 CST

Production 360 Encompass in the cloud environments will be upgraded to 25.11.30.2 (R26 JAN SP1) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on Jan 07, 2026 - 19:46 CST

MOUNTAIN (B) - PRODUCTION upgrade to 25.11.30.2 (R26 JAN SP1) Feb 5, 2026 00:00-02:00 CST

Production 360 Encompass in the cloud environments will be upgraded to 25.11.30.2 (R26 JAN SP1) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on Jan 07, 2026 - 19:47 CST

PACIFIC (B) - PRODUCTION upgrade to 25.11.30.2 (R26 JAN SP1) Feb 5, 2026 01:00-03:00 CST

Production 360 Encompass in the cloud environments will be upgraded to 25.11.30.2 (R26 JAN SP1) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on Jan 07, 2026 - 19:47 CST
Jan 9, 2026

No incidents reported today.

Jan 8, 2026
Completed - The scheduled maintenance has been completed.
Jan 8, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 01:00 CST
Scheduled - Production 360 Encompass in the cloud environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Nov 26, 12:08 CST
Completed - The scheduled maintenance has been completed.
Jan 8, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 00:00 CST
Scheduled - Production 360 Encompass in the cloud environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Nov 26, 12:08 CST
Completed - The scheduled maintenance has been completed.
Jan 8, 01:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 23:00 CST
Scheduled - Production 360 Encompass in the cloud environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Nov 26, 12:07 CST
Completed - The scheduled maintenance has been completed.
Jan 8, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 22:01 CST
Scheduled - Production 360 Encompass in the cloud environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Nov 26, 12:07 CST
Jan 7, 2026
Completed - The scheduled maintenance has been completed.
Jan 7, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 20:00 CST
Scheduled - Production environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.

Nov 26, 12:07 CST
Completed - The scheduled maintenance has been completed.
Jan 7, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 19:00 CST
Scheduled - Production environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.

Nov 26, 12:06 CST
Completed - The scheduled maintenance has been completed.
Jan 7, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 18:00 CST
Scheduled - Production environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.

Nov 26, 12:06 CST
Completed - The scheduled maintenance has been completed.
Jan 7, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 17:00 CST
Scheduled - Production environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the A group.

Nov 26, 12:05 CST
Resolved - This incident has been resolved.
Jan 7, 18:46 CST
Monitoring - Due to an administrative error, this website transmitted a notification that the scheduled update for 25.11.20.0 would begin for deployments whose production maintenance window is in the B group Central time.

This is not the case. The maintenance will begin at its normal time of 23:00 Central.

The notice has been corrected, but email notices will have been sent to subscribers.

We regret any inconvenience.

Jan 7, 12:24 CST
Completed - The scheduled maintenance has been completed.
Jan 7, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 16:00 CST
Scheduled - Production environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.

Nov 26, 12:04 CST
Completed - The scheduled maintenance has been completed.
Jan 7, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 13:00 CST
Scheduled - Production 360 Encompass in the cloud environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.

Nov 26, 12:04 CST
Jan 6, 2026
Resolved - This incident has been resolved.
Jan 6, 14:17 CST
Identified - 360 Encompass systems deployed on Windows Server 2022 may experience issues in the 25.11 release of 360 Encompass with query delivery.

Solventum-managed deployments of 360 Encompass will be adjusted during the 2025-12-17 scheduled maintenance window to prevent disruptions to query delivery.

Dec 17, 13:26 CST
Resolved - This incident has been resolved.
Jan 6, 14:16 CST
Monitoring - Managed deployments of 360 Encompass (i.e. 360 Encompass in the cloud) and Codefinder/CRS (CITC) will be subject to the following maintenance schedule:

Tuesday, 2025-12-23
A special, out-of-sequence maintenance window will be observed for all groups/blocks
Non-production systems will be updated to 25.11.20.0 (R26 JAN GEN)

Wednesday, 2026-01-07
Normal, scheduled production maintenance window will be observed for all groups/blocks
PRODUCTION systems will be updated to 25.11.20.0 (R26 JAN GEN)

Please see KB0013031 to learn more about requesting a different scheduled update window:
https://solventumhis.servicenowservices.com/kb/en/solventum-cloud-platform-managed-deployment-updates-to-25-11-20-0-r26-jan?id=kb_article_view&sysparm_article=KB0013031

Nov 26, 10:05 CST
Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025
Completed - The scheduled maintenance has been completed.
Dec 31, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 17:00 CST
Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.

Nov 26, 11:10 CST
Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.