April 2026 change to scheduled maintenance for non-production 360 Encompass in the cloud deployments
Monitoring - Starting in April 2026, OS patching will be performed on non-production 360 Encompass in the cloud (360Eitc) deployments on the afternoon of the second Tuesday of every month.

This change does not require any action from end-users or administrative stakeholders.

See KB0013439 for additional information https://solventumhis.servicenowservices.com/kb/en/april-2026-change-to-scheduled-maintenance-for-non-production-360-encompass?id=kb_article_view&sysparm_article=KB0013439
Apr 02, 2026 - 10:26 CDT
Uptime over the past 90 days. View historical uptime.
US East Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Mountain Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
3M Community Cloud Services Operational
90 days ago
100.0 % uptime
Today
Outpatient NLP Operational
90 days ago
100.0 % uptime
Today
Inpatient NLP Operational
90 days ago
100.0 % uptime
Today
OCR Operational
90 days ago
100.0 % uptime
Today
Edit Engine Operational
90 days ago
100.0 % uptime
Today
SSR Operational
90 days ago
100.0 % uptime
Today
WSS Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - 360 Encompass in the cloud Operational
90 days ago
100.0 % uptime
Today
Non-production - 360 Encompass in the cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.2.40.0 (R26 APR SP2) + OS Patching May 20, 2026 22:00 - May 21, 2026 01:00 CDT

Production environments will be upgraded to 26.2.40.0 (R26 APR SP2) + OS Patching.

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on May 18, 2026 - 08:58 CDT

CENTRAL (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.2.40.0 (R26 APR SP2) + OS Patching May 20, 2026 23:00 - May 21, 2026 02:00 CDT

Production environments will be upgraded to 26.2.40.0 (R26 APR SP2) + OS Patching.

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on May 18, 2026 - 09:00 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.2.40.0 (R26 APR SP2) + OS Patching May 21, 2026 00:00-03:00 CDT

Production environments will be upgraded to 26.2.40.0 (R26 APR SP2) + OS Patching.

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on May 18, 2026 - 09:01 CDT

PACIFIC (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.2.40.0 (R26 APR SP2) + OS Patching May 21, 2026 01:00-04:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
May 18, 2026 - 09:07 CDT
Scheduled - Production environments will be upgraded to 26.2.40.0 (R26 APR SP2) + OS Patching.

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
May 18, 2026 - 09:04 CDT
May 18, 2026

No incidents reported today.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
PACIFIC (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.2.40.0 (R26 APR SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
May 14, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 12:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.2.40.0 (R26 APR SP2) + OS Patching of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
May 12, 12:02 CDT
MOUNTAIN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.2.40.0 (R26 APR SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
May 14, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 11:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.2.40.0 (R26 APR SP2) + OS Patching of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
May 12, 12:01 CDT
CENRTAL (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.2.40.0 (R26 APR SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
May 14, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 10:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.2.40.0 (R26 APR SP2) + OS Patching of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
May 12, 12:00 CDT
EASTERN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.2.40.0 (R26 APR SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
May 14, 12:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 09:01 CDT
Update - We will be undergoing scheduled maintenance during this time.
May 12, 12:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.2.40.0 (R26 APR SP2) + OS Patching of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
May 12, 11:58 CDT
PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.2.40.0 (R26 APR SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
May 14, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.2.40.0 (R26 APR SP2) + OS Patching.

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
May 12, 13:51 CDT
Mountain (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.2.40.0 (R26 APR SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
May 14, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 07:01 CDT
Scheduled - Non-Production environments will be upgraded to 26.2.40.0 (R26 APR SP2) + OS Patching.

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
May 12, 13:50 CDT
CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.2.40.0 (R26 APR SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
May 14, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.2.40.0 (R26 APR SP2) + OS Patching.

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
May 12, 13:48 CDT
EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.2.40.0 (R26 APR SP2) + OS Patching
Completed - The scheduled maintenance has been completed.
May 14, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 05:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.2.40.0 (R26 APR SP2) + OS Patching.

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
May 12, 13:44 CDT
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

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