All Systems Operational

Uptime over the past 90 days. View historical uptime.
US East Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
US Mountain Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
US Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
3M Community Cloud Services Operational
90 days ago
100.0 % uptime
Today
Outpatient NLP Operational
90 days ago
100.0 % uptime
Today
Inpatient NLP Operational
90 days ago
100.0 % uptime
Today
OCR Operational
90 days ago
100.0 % uptime
Today
Edit Engine Operational
90 days ago
100.0 % uptime
Today
SSR Operational
90 days ago
100.0 % uptime
Today
WSS Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - 360 Encompass in the cloud ? Operational
90 days ago
100.0 % uptime
Today
Non-production - 360 Encompass in the cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[ALL REGIONS] No scheduled production maintenance Oct 22, 2025 17:00-19:00 CDT

There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and may not apply to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.
Posted on Oct 21, 2025 - 15:15 CDT

[ALL REGIONS] No scheduled production maintenance Oct 29, 2025 17:00-19:00 CDT

There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and may not apply to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.
Posted on Oct 21, 2025 - 15:16 CDT
Oct 22, 2025

No incidents reported today.

Oct 21, 2025
2025-10-20 - AWS US-EAST-1 region: general service degradation
Resolved - This incident, to include known lingering effects/impacts, is resolved.

AWS RCA is available on https://health.aws.amazon.com/health/status

> At 12:26 AM on October 20, we identified the trigger of the event as DNS resolution issues for the regional DynamoDB service endpoints...resulting in network connectivity issues in multiple services such as Lambda, DynamoDB, and CloudWatch.

According to AWS, residual latency/slowness was caused by "services [that] continue to have a backlog of messages that they will finish processing over the next few hours."

Please contact your Service Owner or Solventum support for additional details related to impact and/or RCA.
Oct 21, 09:15 CDT
Update - The latest AWS update confirms that the issue is generally resolved.

A very small number of Solventum-managed deployments continue to experience lingering effects from the outage, but none directly related AWS services currently in a failed/degraded state.

This incident record (on status.3mhis.com) will remain open and in "Monitoring" status through the night and into tomorrow.

Beginning now, it will only be updated when new information becomes available or, e.g. if issues re-emerge.
Oct 20, 16:33 CDT
Update - AWS reports that "[s]ervice recovery across all AWS services continues to improve."

At this time, a small number of end-users continue to experience network disconnections and latency issues. In some cases, due to apparently lingering effects from network drops and disconnections experienced earlier in the day.

Since services appear to be mostly recovered, end-users who continue to be affected by apparent network issues should contact their assigned Service Owner or Solventum Support with specific details.
Oct 20, 15:21 CDT
Update - The most recent AWS update says that some services are recovering, but that there will still be "work to address residual network connectivity issues."

At present, most end-users will be able to access managed deployments, but for some end-users, network performance may be poor (e.g. slow) or subject to intermittent failures, e.g. dropped encoder sessions.

Common indications of dropped or disconnected sessions are:

- CRS/Codefinder shows the error: "Warning: session may have timed out or had an error occur."
- 360 Encompass CAC shows the error: "The server was unable to retrieve the requested data"
- WinAppLink updates may fail to download: "Unable to download file from the sever"
- Integrated session interface tester shows the error: "Unable to create web socket"
Oct 20, 14:42 CDT
Update - The latest updated from AWS confirms that general resolution of the issue is not far off.

Some sites may still be affected.
Oct 20, 13:39 CDT
Update - AWS services are still affected and some end-users report network failures preventing them from accessing managed deployments of 360 Encopmass in the cloud.

AWS has not announced a general resolution or recovery at this time.
Oct 20, 13:19 CDT
Update - The latest updated from AWS states that they expect full resolution shortly.

At the same time, end-users have begun to report that DNS and networking issues appear to be resolving.

Solventum MSO continues to monitor issues affecting managed deployments.
Oct 20, 12:48 CDT
Update - AWS is continuing to mitigate the issue but has not yet announced a root cause or the resolution of the root cause.

Currently, private/hosted DNS resolution remains in a totally failed state: for 360Eitc deployments where Solventum hosts DNS records, this will mean that end-users are unable to access the Solventum-managed deployment.

Public, Internet-facing DNS resolution appears unaffected. Internet-facing deployments, such as CRS in the cloud (CITC) are working as expected. The details of this incident have been updated to reflect that.
Oct 20, 12:04 CDT
Update - Disruptive services failures (primarily DNS resolution) continue to affect Solventum-managed deployments (see previous update).

Not all deployments are affected and not all affected deployments are affected equally.

The next scheduled update from AWS is scheduled for 13:00 Eastern US time. This incident will be updated at that point.
Oct 20, 11:39 CDT
Update - The AWS degradation appears to have increased in scope and severity. DNS resolution is now generally affected.

Symptoms include:

- orange browser error screens containing the text "ERR_NAME_NOT_RESOLVED"
- integrated session launch errors, e.g. "Failed to execute 'send' on 'XMLHttpRequest" or "Unable to create web socket"
Oct 20, 11:20 CDT
Update - AWS has updated their Service Health page to indicate that "significant API errors and connectivity issues" are now occurring.

The full scope of these "significant" issues is unknown, but network effects may prevent end-users from accessing Solventum-managed applications and subscriptions.
Oct 20, 09:46 CDT
Monitoring - Starting around midnight Eastern, AWS confirmed that various issues are affecting critical managed services in the flagship US-EAST-1 region.

https://health.aws.amazon.com/health/status

Some of the affected services are used by 360Eitc and CITC deployments managed by Solventum.

The Solventum MSO team is monitoring and spot-checking and is prepared to respond to incidents that affect customer deployments.

Please contact Solventum Service Owners or Support with questions about specific applications/subscriptions/deployments.
Oct 20, 09:15 CDT
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025
PACIFIC (A) - PRODUCTION upgrade to 25.8.30.0\OS Patching
Completed - The scheduled maintenance has been completed.
Oct 15, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:01 CDT
Scheduled - Production environments will be upgraded to 25.8.30.0 of the 3M™ 360 Encompass™ System and OS Patching applied.

This includes 360 Encompass in the cloud systems that belong to the A group.
Oct 9, 10:11 CDT
MOUNTAIN (A) - production upgrade to 25.8.30.0\OS Patching
Completed - The scheduled maintenance has been completed.
Oct 15, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:00 CDT
Scheduled - Production environments will be upgraded to 25.8.30.0 of the 360 Encompass System and OS Patching applied.

This includes 360 Encompass in the cloud systems that belong to the A group.
Oct 9, 10:07 CDT
360 Encompass version 25.8.20.1
Resolved - 25.8.30.0 is being applied to production environments; 25.8.20.1 is superseded.
Oct 15, 21:04 CDT
Monitoring - On Friday, 2025-10-03, Solventum released 360 Encompass version 25.8.20.1.

The release is significant in scope, takes approximately 90-120 minutes to apply and includes some regulatory content and resolves a specific KB (KB0013070).

360 Encompass code updates are cumulative and the 25.8.30.0 release, which will be available beginning on Thursday, 2025-10-09, includes that content.

For managed customer deployments, the 25.8.30.0 release will be applied to production systems on Wednesday, 2025-10-15.

Solventum Managed Services Operations (MSO) only be applying the 25.8.20.1 release on demand. To request application of this release, please create a Service Now ticket (at https://solventumhis.servicenowservices.com/).
Oct 6, 09:13 CDT
CENTRAL (A) - PRODUCTION upgrade to 25.8.30.0\OS Patching
Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 CDT
Scheduled - Production environments will be upgraded to 25.8.30.0 of the 360 Encompass System and OS Patching applied.

This includes 360 Encompass in the cloud systems that belong to the A group.
Oct 9, 10:01 CDT
EASTERN (A) - PRODUCTION upgrade to 25.8.30.0\OS Patching
Completed - The scheduled maintenance has been completed.
Oct 15, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:00 CDT
Scheduled - Production environments will be upgraded to 25.8.30.0 of the 360 Encompass solution and OS Patching applied.

This includes 360 Encompass in the cloud systems that belong to the A group.
Oct 9, 10:05 CDT
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
PACIFIC (A) - non-production upgrade to 25.8.30.0
Completed - The scheduled maintenance has been completed.
Oct 9, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 12:00 CDT
Scheduled - Non-production environments will be upgraded to release 25.8.30.0of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 9, 09:56 CDT
MOUNTAIN (A) - non-production upgrade to 25.8.30.0
Completed - The scheduled maintenance has been completed.
Oct 9, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 11:00 CDT
Scheduled - Non-production environments will be upgraded to release 25.8.30.0 of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 9, 09:56 CDT
CENTRAL (A) - non-production upgrade to 25.8.30.0
Completed - The scheduled maintenance has been completed.
Oct 9, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 10:00 CDT
Scheduled - Non-production environments will be upgraded to release 25.8.30.0 of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 9, 09:55 CDT
EASTERN (A) - non-production upgrade to 25.8.30.0
Completed - The scheduled maintenance has been completed.
Oct 9, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 10:00 CDT
Scheduled - Non-production environments will be upgraded to release 25.8.30.0 of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Oct 9, 09:55 CDT
Oct 8, 2025

No incidents reported.

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