Monitoring - RCA for this issue is still under development. Please continue to refer to KB0013683 for information on this issue: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 29, 2026 - 09:31 CDT
Identified - Following the application of the 26.5.10. feature release of 360 Encompass, a number of deployments were affected by an issue where the outbound (from 360Eitc) ASDRG interface unexpectedly stops working.

Restarting services appears to temporarily resolve the issue, but not permanently. The issue can (and often does) reoccur without warning following service restart.

Solventum development is aware of the issue and developing a KSI.

In the meantime, please create a Support ticket and contact your Service Owner if you believe that your ASDRG interface from 360Eitc has stopped working.

Jun 15, 2026 - 15:57 CDT
US East Operational
Non-production (A) - 360 Encompass Operational
PRODUCTION (A) - 360 Encompass Operational
PRODUCTION - Coding in the cloud (CITC) Operational
Non-production - Coding in the cloud (CITC) Operational
Non-production (B) - 360 Encompass Operational
PRODUCTION (B) - 360 Encompass Operational
PRODUCTION (C) - 360 Encompass Operational
Non-production (C) - 360 Encompass Operational
US Central Operational
PRODUCTION (A) - 360 Encompass Operational
Non-production (A) - 360 Encompass Operational
PRODUCTION - Coding in the cloud (CITC) Operational
Non-production - Coding in the cloud (CITC) Operational
PRODUCTION (B) - 360 Encompass Operational
Non-production (B) - 360 Encompass Operational
PRODUCTION (C) - 360 Encompass Operational
Non-production (C) - 360 Encompass Operational
US Mountain Operational
PRODUCTION (A) - 360 Encompass Operational
Non-production (A) - 360 Encompass Operational
PRODUCTION - Coding in the cloud (CITC) Operational
Non-production - Coding in the cloud (CITC) Operational
Non-production (B) - 360 Encompass Operational
PRODUCTION (B) - 360 Encompass Operational
PRODUCTION (C) - 360 Encompass Operational
Non-production (C) - 360 Encompass Operational
US Pacific Operational
PRODUCTION (A) - 360 Encompass Operational
Non-production (A) - 360 Encompass Operational
PRODUCTION - Coding in the cloud (CITC) Operational
Non-production - Coding in the cloud (CITC) Operational
PRODUCTION (B) - 360 Encompass Operational
Non-production (B) - 360 Encompass Operational
PRODUCTION (C) - 360 Encompass Operational
Non-production (C) - 360 Encompass Operational
3M Community Cloud Services Operational
Outpatient NLP Operational
Inpatient NLP Operational
OCR Operational
Edit Engine Operational
SSR Operational
WSS Operational
Asia Pacific Operational
PRODUCTION - 360 Encompass in the cloud Operational
Non-production - 360 Encompass in the cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

EASTERN (C) - 360Eitc PRODUCTION upgrade to 26.8.30.0 (R26 OCT SP1) + OS Patching Oct 14, 2026 13:00-16:00 CDT

PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Oct 08, 2026 - 07:18 CDT

CENTRAL (C) - 360Eitc PRODUCTION upgrade to 26.8.30.0 (R26 OCT SP1) + OS Patching Oct 14, 2026 14:00-17:00 CDT

PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Oct 08, 2026 - 07:22 CDT

MOUNTAIN (C) - 360Eitc PRODUCTION upgrade to 26.8.30.0 (R26 OCT SP1) + OS Patching Oct 14, 2026 15:00-18:00 CDT

PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Oct 08, 2026 - 07:23 CDT

PACIFIC (C) - 360Eitc PRODUCTION upgrade to 26.8.30.0 (R26 OCT SP1) + OS Patching Oct 14, 2026 16:00-19:00 CDT

PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Oct 08, 2026 - 07:23 CDT

EASTERN (A) - 360Eitc PRODUCTION upgrade to 26.8.30.0 (R26 OCT SP1) + OS Patching Oct 14, 2026 17:00-20:00 CDT

PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Oct 08, 2026 - 07:25 CDT

CENTRAL (A) - 360Eitc PRODUCTION upgrade to 26.8.30.0 (R26 OCT SP1) + OS Patching Oct 14, 2026 18:00-21:00 CDT

PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Oct 08, 2026 - 07:29 CDT

MOUNTAIN (A) - 360Eitc PRODUCTION upgrade to 26.8.30.0 (R26 OCT SP1) + OS Patching Oct 14, 2026 19:00-22:00 CDT

PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Oct 08, 2026 - 07:29 CDT

PACIFIC (A) - 360Eitc PRODUCTION upgrade to 26.8.30.0 (R26 OCT SP1) + OS Patching Oct 14, 2026 20:00-23:00 CDT

PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Oct 08, 2026 - 07:33 CDT

EASTERN (B) - 360Eitc PRODUCTION upgrade to 26.8.30.0 (R26 OCT SP1) + OS Patching Oct 14, 2026 22:00 - Oct 15, 2026 01:00 CDT

PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Oct 08, 2026 - 07:33 CDT

CENTRAL (B) - 360Eitc PRODUCTION upgrade to 26.8.30.0 (R26 OCT SP1) + OS Patching Oct 14, 2026 23:00 - Oct 15, 2026 02:00 CDT

PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Oct 08, 2026 - 07:34 CDT

MOUNTAIN (B) - 360Eitc PRODUCTION upgrade to 26.8.30.0 (R26 OCT SP1) + OS Patching Oct 15, 2026 00:00-03:00 CDT

PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Oct 08, 2026 - 07:35 CDT

PACIFIC (B) - 360Eitc PRODUCTION upgrade to 26.8.30.0 (R26 OCT SP1) + OS Patching Oct 15, 2026 01:00-04:00 CDT

PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Posted on Oct 08, 2026 - 07:36 CDT

Oct 13, 2026

No incidents reported today.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Resolved - Issues apparently related to increased network traffic to the cloudservices.solventumhsp.com website have been identified. Additional resources have been deployed. Additional investigation will continue, but the issue appears resolved.
Oct 9, 16:56 CDT
Investigating - Beginning on Monday, 2026-10-05 infrequent, intermittent failures during federated authentication have been observed: end-users see a white screen while waiting for a https://cloudservices.solventumhsp.com URL to load.

This URL is used by all Solventum applications, including managed deployments of 360 Encompass (360Eitc) and CRS (CITC).

Generally, this can be resolved by trying again.

Beginning at approximately 14:00 Eastern on Friday, 2026-10-09, however, the frequency of these timeouts has begun to increase and end-users are more likely to encounter them.

Oct 9, 13:26 CDT

Oct 8, 2026

Completed - The scheduled maintenance has been completed.
Oct 8, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 12:01 CDT
Scheduled - Non-Production environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 06:53 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 11:01 CDT
Scheduled - Non-Production environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 06:53 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:01 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 06:51 CDT
Scheduled - Non-Production environments will be upgraded to 26.8.30.0 (R26 OCT SP1 of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 06:49 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 06:51 CDT
Scheduled - Non-Production environments will be upgraded to 26.8.30.0 (R26 OCT SP1 of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 06:48 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:01 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 06:50 CDT
Scheduled - Non-Production environments will be upgraded to 26.8.30.0 (R26 OCT SP1 of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 06:48 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 10:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:01 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 06:50 CDT
Scheduled - Non-Production environments will be upgraded to 26.8.30.0 (R26 OCT SP1 of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 06:47 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 CDT
Scheduled - NON-PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1 - GA Regulatory).

Release Notes
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

For additional information for URL migration, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578

Oct 6, 07:57 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 09:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:00 CDT
Scheduled - NON-PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1 - GA Regulatory).

Release Notes
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

For additional information for URL migration, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578

Oct 6, 07:57 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 08:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 CDT
Scheduled - NON-PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1 - GA Regulatory).

Release Notes
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

For additional information for URL migration, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578

Oct 6, 07:56 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 07:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:00 CDT
Scheduled - NON-PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1 - GA Regulatory).

Release Notes
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

For additional information for URL migration, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578

Oct 6, 07:55 CDT

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Completed - The scheduled maintenance has been completed.
Oct 1, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 01:00 CDT
Scheduled - Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.

Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Sep 28, 20:49 CDT
Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 00:01 CDT
Scheduled - Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.

Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Sep 28, 20:46 CDT
Completed - The scheduled maintenance has been completed.
Oct 1, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 23:01 CDT
Scheduled - Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.

Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Sep 28, 20:45 CDT
Completed - The scheduled maintenance has been completed.
Oct 1, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:00 CDT
Scheduled - Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.

Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Sep 28, 20:44 CDT
Completed - The scheduled maintenance has been completed.
Oct 1, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:00 CDT
Scheduled - Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.

Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Sep 17, 10:47 CDT
Completed - The scheduled maintenance has been completed.
Oct 1, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 19:00 CDT
Scheduled - Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.

Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Sep 17, 09:38 CDT
Completed - The scheduled maintenance has been completed.
Oct 1, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 18:00 CDT
Scheduled - Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.

Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Sep 17, 09:37 CDT

Sep 30, 2026

Completed - The scheduled maintenance has been completed.
Sep 30, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 17:00 CDT
Scheduled - Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.

Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Sep 17, 09:37 CDT
Completed - The scheduled maintenance has been completed.
Sep 30, 22:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 16:00 CDT
Scheduled - Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.

Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Sep 17, 09:36 CDT
Completed - The scheduled maintenance has been completed.
Sep 30, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 15:00 CDT
Scheduled - Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.

Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Sep 17, 08:55 CDT
Completed - The scheduled maintenance has been completed.
Sep 30, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 14:00 CDT
Scheduled - Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.

Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Sep 17, 08:54 CDT
Completed - The scheduled maintenance has been completed.
Sep 30, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 13:00 CDT
Scheduled - Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.

Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Sep 17, 08:41 CDT
Completed - The scheduled maintenance has been completed.
Sep 30, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 01:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Sep 21, 15:08 CDT
Completed - The scheduled maintenance has been completed.
Sep 30, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 00:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Aug 6, 13:47 CDT
Completed - The scheduled maintenance has been completed.
Sep 30, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Aug 6, 13:46 CDT

Sep 29, 2026