ASDRG processing pauses
Monitoring - RCA for this issue is still under development. Please continue to refer to KB0013683 for information on this issue: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 29, 2026 - 09:31 CDT
Update - For additional information, please see: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 16, 2026 - 13:59 CDT
Identified - Following the application of the 26.5.10. feature release of 360 Encompass, a number of deployments were affected by an issue where the outbound (from 360Eitc) ASDRG interface unexpectedly stops working.

Restarting services appears to temporarily resolve the issue, but not permanently. The issue can (and often does) reoccur without warning following service restart.

Solventum development is aware of the issue and developing a KSI.

In the meantime, please create a Support ticket and contact your Service Owner if you believe that your ASDRG interface from 360Eitc has stopped working.
Jun 15, 2026 - 15:57 CDT
Uptime over the past 90 days. View historical uptime.
US East Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Mountain Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
US Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass Operational
90 days ago
100.0 % uptime
Today
3M Community Cloud Services Operational
90 days ago
100.0 % uptime
Today
Outpatient NLP Operational
90 days ago
100.0 % uptime
Today
Inpatient NLP Operational
90 days ago
100.0 % uptime
Today
OCR Operational
90 days ago
100.0 % uptime
Today
Edit Engine Operational
90 days ago
100.0 % uptime
Today
SSR Operational
90 days ago
100.0 % uptime
Today
WSS Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - 360 Encompass in the cloud Operational
90 days ago
100.0 % uptime
Today
Non-production - 360 Encompass in the cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 6, 2026

No incidents reported today.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026
[ALL REGIONS] No general production maintenance scheduled
Completed - The scheduled maintenance has been completed.
Jul 1, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 13:00 CDT
Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

For example, if you scheduled an early application update for the 26.5.20.0, that early update will proceed as scheduled.

Please contact your Service Owner if you have any questions.
Jun 29, 09:28 CDT
PACIFIC (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.5.20.0 (R26 JUL GEN)
Completed - The scheduled maintenance has been completed.
Jul 1, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 01:00 CDT
Scheduled - Production environments will be upgraded to 26.5.20.0 (R26 JUL GEN)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Jun 17, 13:08 CDT
MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.5.20.0 (R26 JUL GEN)
Completed - The scheduled maintenance has been completed.
Jul 1, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 00:00 CDT
Scheduled - Production environments will be upgraded to 26.5.20.0 (R26 JUL GEN)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Jun 17, 13:07 CDT
CENTRAL (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.5.20.0 (R26 JUL GEN)
Completed - The scheduled maintenance has been completed.
Jul 1, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 23:00 CDT
Scheduled - Production environments will be upgraded to 26.5.20.0 (R26 JUL GEN)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Jun 17, 13:07 CDT
EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.5.20.0 (R26 JUL GEN)
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 CDT
Scheduled - Production environments will be upgraded to 26.5.20.0 (R26 JUL GEN)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Jun 17, 13:06 CDT
Jun 30, 2026
Jun 29, 2026
26.5.20.0 (R26 JUL GEN) - 360Eitc early application
Resolved - The windows for scheduling early updates has closed.
Jun 29, 09:29 CDT
Monitoring - The 26.5.20.0 (R26 JUL GEN) is scheduled to be released on Thursday June 25th and applied to production 360 Encompass in the cloud (360Eitc) deployments two weeks later on Wednesday, July 8th.

Friday, July 3rd is a Solventum holiday for Support and Operations teams.

To request early application of the release on Wednesday, July 1st, please contact your 360Eitc Service Owner directly.
May 26, 10:29 CDT
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026
PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.5.20.0 (R26 JUL GEN)
Completed - The scheduled maintenance has been completed.
Jun 25, 10:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.5.20.0 (R26 JUL GEN)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Jun 17, 12:58 CDT
MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.5.20.0 (R26 JUL GEN)
Completed - The scheduled maintenance has been completed.
Jun 25, 09:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.5.20.0 (R26 JUL GEN)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Jun 17, 12:57 CDT
CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.5.20.0 (R26 JUL GEN)
Completed - The scheduled maintenance has been completed.
Jun 25, 08:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.5.20.0 (R26 JUL GEN)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Jun 17, 12:56 CDT
EASTERN (B) - CitC (Coding in the Cloud)NON-PRODUCTION upgrade to 26.5.20.0 (R26 JUL GEN)
Completed - The scheduled maintenance has been completed.
Jun 25, 07:00 CDT
Scheduled - Non-Production environments will be upgraded to 26.5.20.0 (R26 JUL GEN)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Jun 17, 12:54 CDT
Jun 24, 2026
[ALL REGIONS] No general production maintenance scheduled
Completed - The scheduled maintenance has been completed.
Jun 24, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 17:00 CDT
Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your Service Owner if you have any questions.
May 26, 10:36 CDT
Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

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