Monitoring - RCA for this issue is still under development. Please continue to refer to KB0013683 for information on this issue: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 29, 2026 - 09:31 CDT
Jun 29, 2026 - 09:31 CDT
Update - For additional information, please see: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 16, 2026 - 13:59 CDT
Jun 16, 2026 - 13:59 CDT
Identified - Following the application of the 26.5.10. feature release of 360 Encompass, a number of deployments were affected by an issue where the outbound (from 360Eitc) ASDRG interface unexpectedly stops working.
Restarting services appears to temporarily resolve the issue, but not permanently. The issue can (and often does) reoccur without warning following service restart.
Solventum development is aware of the issue and developing a KSI.
In the meantime, please create a Support ticket and contact your Service Owner if you believe that your ASDRG interface from 360Eitc has stopped working.
Jun 15, 2026 - 15:57 CDT
Restarting services appears to temporarily resolve the issue, but not permanently. The issue can (and often does) reoccur without warning following service restart.
Solventum development is aware of the issue and developing a KSI.
In the meantime, please create a Support ticket and contact your Service Owner if you believe that your ASDRG interface from 360Eitc has stopped working.
Jun 15, 2026 - 15:57 CDT
US East
Operational
Non-production (A) - 360 Encompass
Operational
PRODUCTION (A) - 360 Encompass
Operational
PRODUCTION - Coding in the cloud (CITC)
Operational
Non-production - Coding in the cloud (CITC)
Operational
Non-production (B) - 360 Encompass
Operational
PRODUCTION (B) - 360 Encompass
Operational
PRODUCTION (C) - 360 Encompass
Operational
Non-production (C) - 360 Encompass
Operational
US Central
Operational
PRODUCTION (A) - 360 Encompass
Operational
Non-production (A) - 360 Encompass
Operational
PRODUCTION - Coding in the cloud (CITC)
Operational
Non-production - Coding in the cloud (CITC)
Operational
PRODUCTION (B) - 360 Encompass
Operational
Non-production (B) - 360 Encompass
Operational
PRODUCTION (C) - 360 Encompass
Operational
Non-production (C) - 360 Encompass
Operational
US Mountain
Operational
PRODUCTION (A) - 360 Encompass
Operational
Non-production (A) - 360 Encompass
Operational
PRODUCTION - Coding in the cloud (CITC)
Operational
Non-production - Coding in the cloud (CITC)
Operational
Non-production (B) - 360 Encompass
Operational
PRODUCTION (B) - 360 Encompass
Operational
PRODUCTION (C) - 360 Encompass
Operational
Non-production (C) - 360 Encompass
Operational
US Pacific
Operational
PRODUCTION (A) - 360 Encompass
Operational
Non-production (A) - 360 Encompass
Operational
PRODUCTION - Coding in the cloud (CITC)
Operational
Non-production - Coding in the cloud (CITC)
Operational
PRODUCTION (B) - 360 Encompass
Operational
Non-production (B) - 360 Encompass
Operational
PRODUCTION (C) - 360 Encompass
Operational
Non-production (C) - 360 Encompass
Operational
3M Community Cloud Services
Operational
Outpatient NLP
Operational
Inpatient NLP
Operational
OCR
Operational
Edit Engine
Operational
SSR
Operational
WSS
Operational
Asia Pacific
Operational
PRODUCTION - 360 Encompass in the cloud
Operational
Non-production - 360 Encompass in the cloud
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
EASTERN (B) - CitC (Coding in the Cloud) - PRODUCTION - Server and OS maintenance Sep 22, 2026 22:00 - Sep 23, 2026 01:00 CDT
Scheduled server and OS maintenance will be performed on Production CitC (Coding in the Cloud) deployments within 3mhis.com, excluding solventum.com. Users may experience brief interruptions in service availability during the maintenance period.
Posted on Sep 21, 2026 - 15:52 CDT
Posted on Sep 21, 2026 - 15:52 CDT
CENTRAL (B) - CitC (Coding in the Cloud) - PRODUCTION - Server and OS maintenance Sep 22, 2026 23:00 - Sep 23, 2026 02:00 CDT
Scheduled server and OS maintenance will be performed on Production CitC (Coding in the Cloud) deployments within 3mhis.com, excluding solventum.com. Users may experience brief interruptions in service availability during the maintenance period.
Posted on Sep 21, 2026 - 15:54 CDT
Posted on Sep 21, 2026 - 15:54 CDT
MOUNTAIN (B) - CitC (Coding in the Cloud) - PRODUCTION - Server and OS maintenance Sep 23, 2026 00:00-03:00 CDT
Scheduled server and OS maintenance will be performed on Production CitC (Coding in the Cloud) deployments within 3mhis.com, excluding solventum.com. Users may experience brief interruptions in service availability during the maintenance period.
Posted on Sep 21, 2026 - 15:54 CDT
Posted on Sep 21, 2026 - 15:54 CDT
PACIFIC (B) - CitC (Coding in the Cloud) - PRODUCTION - Server and OS maintenance Sep 23, 2026 01:00-04:00 CDT
Scheduled server and OS maintenance will be performed on Production CitC (Coding in the Cloud) deployments within 3mhis.com, excluding solventum.com. Users may experience brief interruptions in service availability during the maintenance period.
Posted on Sep 21, 2026 - 15:55 CDT
Posted on Sep 21, 2026 - 15:55 CDT
[ALL REGIONS] No general production maintenance scheduled Sep 23, 2026 13:00 - Sep 24, 2026 01:00 CDT
There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.
Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.
Please contact your Service Owner if you have any questions.
Posted on Sep 17, 2026 - 07:59 CDT
Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.
Please contact your Service Owner if you have any questions.
Posted on Sep 17, 2026 - 07:59 CDT
EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 05:00-07:00 CDT
NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:41 CDT
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:41 CDT
EASTERN (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 24, 2026 05:00-08:00 CDT
Update -
We will be undergoing scheduled maintenance during this time.
Sep 17, 2026 - 08:08 CDT
Sep 17, 2026 - 08:08 CDT
Scheduled -
Non-Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Sep 17, 2026 - 08:03 CDT
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Sep 17, 2026 - 08:03 CDT
CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 06:00-08:00 CDT
NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:42 CDT
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:42 CDT
CENTRAL (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 24, 2026 06:00-09:00 CDT
Non-Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:04 CDT
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:04 CDT
MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 07:00-09:00 CDT
NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:43 CDT
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:43 CDT
MOUNTAIN (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 24, 2026 07:00-10:00 CDT
Non-Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:09 CDT
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:09 CDT
PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 08:00-10:00 CDT
NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:44 CDT
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:44 CDT
PACIFIC (B) - 360Eitc NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 24, 2026 08:00-11:00 CDT
Non-Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:10 CDT
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:10 CDT
EASTERN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 24, 2026 09:00-12:00 CDT
Non-Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:10 CDT
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:10 CDT
CENTRAL (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 24, 2026 10:00-13:00 CDT
Non-Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:11 CDT
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:11 CDT
MOUNTAIN (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 24, 2026 11:00-14:00 CDT
Non-Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:12 CDT
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:12 CDT
PACIFIC (A/C) - 360Eitc NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 24, 2026 12:00-15:00 CDT
Non-Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:14 CDT
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:14 CDT
EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 29, 2026 22:00 - Sep 30, 2026 00:00 CDT
PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:46 CDT
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:46 CDT
MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 30, 2026 00:00-02:00 CDT
PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:47 CDT
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:47 CDT
PACIFIC (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 30, 2026 01:00-03:00 CDT
PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 21, 2026 - 15:08 CDT
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 21, 2026 - 15:08 CDT
EASTERN (C) - 360Eitc PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 30, 2026 13:00-17:00 CDT
Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer (4 hours) as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:41 CDT
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:41 CDT
CENTRAL (C) - 360Eitc PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 30, 2026 14:00-18:00 CDT
Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer (4 hours) as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:54 CDT
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:54 CDT
MOUNTAIN (C) - 360Eitc PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 30, 2026 15:00-19:00 CDT
Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer (4 hours) as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:55 CDT
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 08:55 CDT
PACIFIC (C) - 360Eitc PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 30, 2026 16:00-20:00 CDT
Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer (4 hours) as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 09:36 CDT
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 09:36 CDT
EASTERN (A) - 360Eitc PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 30, 2026 17:00-21:00 CDT
Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer (4 hours) as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 09:37 CDT
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 09:37 CDT
CENTRAL (A) - 360Eitc PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 30, 2026 18:00-22:00 CDT
Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer (4 hours) as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 09:37 CDT
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 09:37 CDT
MOUNTAIN (A) - 360Eitc PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 30, 2026 19:00-23:00 CDT
Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer (4 hours) as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 09:38 CDT
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 09:38 CDT
PACIFIC (A) - 360Eitc PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA) Sep 30, 2026 20:00 - Oct 1, 2026 00:00 CDT
Please note that due to Solventum not applying 26.8.10.0 on 9/9/26, this update will be longer (4 hours) as both 26.8.10.0 and 26.8.20.0 will be applied to Production Systems.
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 10:47 CDT
Production environments will be upgraded to 26.8.20.0 (R26 OCT GA of the Solventum™ 360 Encompass™ System.
https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Sep 17, 2026 - 10:47 CDT
