Solventum managed services operations status Status

ASDRG processing pauses

Monitoring - RCA for this issue is still under development. Please continue to refer to KB0013683 for information on this issue: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 29, 2026 - 09:31 CDT

Update - For additional information, please see: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 16, 2026 - 13:59 CDT

Identified - Following the application of the 26.5.10. feature release of 360 Encompass, a number of deployments were affected by an issue where the outbound (from 360Eitc) ASDRG interface unexpectedly stops working.

Restarting services appears to temporarily resolve the issue, but not permanently. The issue can (and often does) reoccur without warning following service restart.

Solventum development is aware of the issue and developing a KSI.

In the meantime, please create a Support ticket and contact your Service Owner if you believe that your ASDRG interface from 360Eitc has stopped working.
Jun 15, 2026 - 15:57 CDT

Uptime over the past 90 days. View historical uptime.

US East Operational

Non-production (A) - 360 Encompass Operational

PRODUCTION (A) - 360 Encompass Operational

PRODUCTION - Coding in the cloud (CITC) Operational

Non-production - Coding in the cloud (CITC) Operational

Non-production (B) - 360 Encompass Operational

PRODUCTION (B) - 360 Encompass Operational

PRODUCTION (C) - 360 Encompass Operational

Non-production (C) - 360 Encompass Operational

US Central Operational

PRODUCTION (A) - 360 Encompass Operational

Non-production (A) - 360 Encompass Operational

PRODUCTION - Coding in the cloud (CITC) Operational

Non-production - Coding in the cloud (CITC) Operational

PRODUCTION (B) - 360 Encompass Operational

Non-production (B) - 360 Encompass Operational

PRODUCTION (C) - 360 Encompass Operational

Non-production (C) - 360 Encompass Operational

US Mountain Operational

PRODUCTION (A) - 360 Encompass Operational

Non-production (A) - 360 Encompass Operational

PRODUCTION - Coding in the cloud (CITC) Operational

Non-production - Coding in the cloud (CITC) Operational

Non-production (B) - 360 Encompass Operational

PRODUCTION (B) - 360 Encompass Operational

PRODUCTION (C) - 360 Encompass Operational

Non-production (C) - 360 Encompass Operational

US Pacific Operational

PRODUCTION (A) - 360 Encompass Operational

Non-production (A) - 360 Encompass Operational

PRODUCTION - Coding in the cloud (CITC) Operational

Non-production - Coding in the cloud (CITC) Operational

PRODUCTION (B) - 360 Encompass Operational

Non-production (B) - 360 Encompass Operational

PRODUCTION (C) - 360 Encompass Operational

Non-production (C) - 360 Encompass Operational

3M Community Cloud Services Operational

Outpatient NLP Operational

Inpatient NLP Operational

OCR Operational

Edit Engine Operational

SSR Operational

WSS Operational

Asia Pacific Operational

PRODUCTION - 360 Encompass in the cloud Operational

Non-production - 360 Encompass in the cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EASTERN (C) - 360Eitc Production September OS Patching Sep `16`, `2026` `13:00`-`15:00` CDT

Production environments will have September OS Patching applied.
Posted on Sep 14, 2026 - 10:05 CDT

CENTRAL (C) - 360Eitc Production September OS Patching Sep `16`, `2026` `14:00`-`16:00` CDT

Production environments will have September OS Patching applied.
Posted on Sep 14, 2026 - 10:05 CDT

MOUNTAIN (C) - 360Eitc Production September OS Patching Sep `16`, `2026` `15:00`-`17:00` CDT

Production environments will have September OS Patching applied.
Posted on Sep 14, 2026 - 10:07 CDT

PACIFIC (C) - 360Eitc Production September OS Patching Sep `16`, `2026` `16:00`-`18:00` CDT

Production environments will have September OS Patching applied.
Posted on Sep 14, 2026 - 10:08 CDT

EASTERN (A) - 360Eitc Production September OS Patching Sep `16`, `2026` `17:00`-`19:00` CDT

Production environments will have September OS Patching applied.
Posted on Sep 14, 2026 - 10:09 CDT

CENTRAL (A) - 360Eitc Production September OS Patching Sep `16`, `2026` `18:00`-`20:00` CDT

Production environments will have September OS Patching applied.
Posted on Sep 14, 2026 - 10:10 CDT

MOUNTAIN (A) - 360Eitc Production September OS Patching Sep `16`, `2026` `19:00`-`21:00` CDT

Production environments will have September OS Patching applied.
Posted on Sep 14, 2026 - 10:13 CDT

PACIFIC (A) - 360Eitc Production September OS Patching Sep `16`, `2026` `20:00`-`22:00` CDT

Production environments will have September OS Patching applied.
Posted on Sep 14, 2026 - 10:15 CDT

EASTERN (B) - 360Eitc Production September OS Patching Sep `16`, `2026` `22:00` - Sep `17`, `2026` `00:00` CDT

Production environments will have September OS Patching applied.
Posted on Sep 14, 2026 - 10:15 CDT

CENTRAL (B) - 360Eitc Production September OS Patching Sep `16`, `2026` `23:00` - Sep `17`, `2026` `01:00` CDT

Production environments will have September OS Patching applied.
Posted on Sep 14, 2026 - 10:16 CDT

MOUNTAIN (B) - 360Eitc Production September OS Patching Sep `17`, `2026` `00:00`-`02:00` CDT

Production environments will have September OS Patching applied.
Posted on Sep 14, 2026 - 10:16 CDT

PACIFIC (B) - 360Eitc Production September OS Patching Sep `17`, `2026` `01:00`-`03:00` CDT

Production environments will have September OS Patching applied.
Posted on Sep 14, 2026 - 10:17 CDT

EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `05:00`-`07:00` CDT

NON-PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:41 CDT

CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `06:00`-`08:00` CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `07:00`-`09:00` CDT

PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `08:00`-`10:00` CDT

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `29`, `2026` `22:00` - Sep `30`, `2026` `00:00` CDT

PRODUCTION environments will be upgraded to 26.8.20.0 (R26 OCT GA Regulatory)

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Aug 06, 2026 - 13:46 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `30`, `2026` `00:00`-`02:00` CDT

Past Incidents

Sep `15`, `2026`

No incidents reported today.

Sep `14`, `2026`

No incidents reported.

Sep `13`, `2026`

No incidents reported.

Sep `12`, `2026`

No incidents reported.

Sep `11`, `2026`

No incidents reported.

Sep `10`, `2026`

No incidents reported.

Sep `9`, `2026`

PACIFIC (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Sep 9, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 01:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 07:36 CDT

Scheduled - This maintenance window is cancelled.

Please see the following KB for additional information:
https://solventumhis.servicenowservices.com/kb_view.do?sysparm_article=KB0014100

PRODUCTION environments will be NOT upgraded to 26.8.10.0 (R26 JUL SP2 - August Feature Release)
Aug 6, 13:38 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Sep 9, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:01 CDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 07:35 CDT

CENTRAL (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Sep 9, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 07:35 CDT

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.10.0 (R26 JUL SP2 - August Feature Release)

Completed - The scheduled maintenance has been completed.
Sep 9, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 CDT

Sep `8`, `2026`

Sep `7`, `2026`

No incidents reported.

Sep `6`, `2026`

No incidents reported.

Sep `5`, `2026`

No incidents reported.

Sep `4`, `2026`

No incidents reported.

Sep `3`, `2026`

No incidents reported.

Sep `2`, `2026`

CitC - Production - Infrastructure Maintenance for 3mhis.com Deployments

Completed - Maintenance event has completed.
Sep 2, 06:21 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 04:00 CDT

Scheduled - On September 2, 2026, between 05:00 and 08:00 Eastern Time, a production maintenance will be performed to migrate parallel customer workloads from 3mhis.com to solventum.com Coding in the Cloud (CitC) deployments. This migration supports the ongoing transition to the Solventum platform branding and will help provide a consistent customer experience across CitC environments.

During this maintenance period, users may experience a brief service interruption lasting less than five minutes and could encounter messages such as “502 Gateway Error” or “CRS session ended unexpectedly.”

This maintenance does not impact customers currently using Coding in the Cloud deployments with URLs containing Solventum.com.
Sep 1, 10:30 CDT

Sep `1`, `2026`

No incidents reported.

Related

Scheduled Maintenance

EASTERN (C) - 360Eitc Production September OS Patching Sep 16, 2026 13:00-15:00 CDT

CENTRAL (C) - 360Eitc Production September OS Patching Sep 16, 2026 14:00-16:00 CDT

MOUNTAIN (C) - 360Eitc Production September OS Patching Sep 16, 2026 15:00-17:00 CDT

PACIFIC (C) - 360Eitc Production September OS Patching Sep 16, 2026 16:00-18:00 CDT

EASTERN (A) - 360Eitc Production September OS Patching Sep 16, 2026 17:00-19:00 CDT

CENTRAL (A) - 360Eitc Production September OS Patching Sep 16, 2026 18:00-20:00 CDT

MOUNTAIN (A) - 360Eitc Production September OS Patching Sep 16, 2026 19:00-21:00 CDT

PACIFIC (A) - 360Eitc Production September OS Patching Sep 16, 2026 20:00-22:00 CDT

EASTERN (B) - 360Eitc Production September OS Patching Sep 16, 2026 22:00 - Sep 17, 2026 00:00 CDT

CENTRAL (B) - 360Eitc Production September OS Patching Sep 16, 2026 23:00 - Sep 17, 2026 01:00 CDT

MOUNTAIN (B) - 360Eitc Production September OS Patching Sep 17, 2026 00:00-02:00 CDT

PACIFIC (B) - 360Eitc Production September OS Patching Sep 17, 2026 01:00-03:00 CDT

EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 05:00-07:00 CDT

CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 06:00-08:00 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 07:00-09:00 CDT

PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 24, 2026 08:00-10:00 CDT

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 29, 2026 22:00 - Sep 30, 2026 00:00 CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep 30, 2026 00:00-02:00 CDT

Past Incidents

Sep 15, 2026

Sep 14, 2026

Sep 13, 2026

Sep 12, 2026

Sep 11, 2026

Sep 10, 2026

Sep 9, 2026

Sep 8, 2026

Sep 7, 2026

Sep 6, 2026

Sep 5, 2026

Sep 4, 2026

Sep 3, 2026

Sep 2, 2026

Sep 1, 2026

EASTERN (C) - 360Eitc Production September OS Patching Sep `16`, `2026` `13:00`-`15:00` CDT

CENTRAL (C) - 360Eitc Production September OS Patching Sep `16`, `2026` `14:00`-`16:00` CDT

MOUNTAIN (C) - 360Eitc Production September OS Patching Sep `16`, `2026` `15:00`-`17:00` CDT

PACIFIC (C) - 360Eitc Production September OS Patching Sep `16`, `2026` `16:00`-`18:00` CDT

EASTERN (A) - 360Eitc Production September OS Patching Sep `16`, `2026` `17:00`-`19:00` CDT

CENTRAL (A) - 360Eitc Production September OS Patching Sep `16`, `2026` `18:00`-`20:00` CDT

MOUNTAIN (A) - 360Eitc Production September OS Patching Sep `16`, `2026` `19:00`-`21:00` CDT

PACIFIC (A) - 360Eitc Production September OS Patching Sep `16`, `2026` `20:00`-`22:00` CDT

EASTERN (B) - 360Eitc Production September OS Patching Sep `16`, `2026` `22:00` - Sep `17`, `2026` `00:00` CDT

CENTRAL (B) - 360Eitc Production September OS Patching Sep `16`, `2026` `23:00` - Sep `17`, `2026` `01:00` CDT

MOUNTAIN (B) - 360Eitc Production September OS Patching Sep `17`, `2026` `00:00`-`02:00` CDT

PACIFIC (B) - 360Eitc Production September OS Patching Sep `17`, `2026` `01:00`-`03:00` CDT

EASTERN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `05:00`-`07:00` CDT

CENTRAL (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `06:00`-`08:00` CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `07:00`-`09:00` CDT

PACIFIC (B) - CitC (Coding in the Cloud) NON-PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `24`, `2026` `08:00`-`10:00` CDT

EASTERN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `29`, `2026` `22:00` - Sep `30`, `2026` `00:00` CDT

MOUNTAIN (B) - CitC (Coding in the Cloud) PRODUCTION upgrade to 26.8.20.0 (R26 OCT GA Regulatory) Sep `30`, `2026` `00:00`-`02:00` CDT

Sep `15`, `2026`

Sep `14`, `2026`

Sep `13`, `2026`

Sep `12`, `2026`

Sep `11`, `2026`

Sep `10`, `2026`

Sep `9`, `2026`

Sep `8`, `2026`

Sep `7`, `2026`

Sep `6`, `2026`

Sep `5`, `2026`

Sep `4`, `2026`

Sep `3`, `2026`

Sep `2`, `2026`

Sep `1`, `2026`