All Systems Operational

US East Operational
Non-production (A) - 360 Encompass Operational
PRODUCTION (A) - 360 Encompass Operational
PRODUCTION - Coding in the cloud (CITC) Operational
Non-production - Coding in the cloud (CITC) Operational
Non-production (B) - 360 Encompass Operational
PRODUCTION (B) - 360 Encompass Operational
PRODUCTION (C) - 360 Encompass Operational
Non-production (C) - 360 Encompass Operational
US Central Operational
PRODUCTION (A) - 360 Encompass Operational
Non-production (A) - 360 Encompass Operational
PRODUCTION - Coding in the cloud (CITC) Operational
Non-production - Coding in the cloud (CITC) Operational
PRODUCTION (B) - 360 Encompass Operational
Non-production (B) - 360 Encompass Operational
PRODUCTION (C) - 360 Encompass Operational
Non-production (C) - 360 Encompass Operational
US Mountain Operational
PRODUCTION (A) - 360 Encompass Operational
Non-production (A) - 360 Encompass Operational
PRODUCTION - Coding in the cloud (CITC) Operational
Non-production - Coding in the cloud (CITC) Operational
Non-production (B) - 360 Encompass Operational
PRODUCTION (B) - 360 Encompass Operational
PRODUCTION (C) - 360 Encompass Operational
Non-production (C) - 360 Encompass Operational
US Pacific Operational
PRODUCTION (A) - 360 Encompass Operational
Non-production (A) - 360 Encompass Operational
PRODUCTION - Coding in the cloud (CITC) Operational
Non-production - Coding in the cloud (CITC) Operational
PRODUCTION (B) - 360 Encompass Operational
Non-production (B) - 360 Encompass Operational
PRODUCTION (C) - 360 Encompass Operational
Non-production (C) - 360 Encompass Operational
3M Community Cloud Services Operational
Outpatient NLP Operational
Inpatient NLP Operational
OCR Operational
Edit Engine Operational
SSR Operational
WSS Operational
Asia Pacific Operational
PRODUCTION - 360 Encompass in the cloud Operational
Non-production - 360 Encompass in the cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[ALL REGIONS] No general production maintenance scheduled Oct 28, 2026 13:00 - Oct 29, 2026 01:00 CDT

There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your Service Owner has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your Service Owner if you have any questions.

Posted on Oct 20, 2026 - 12:05 CDT

Disruptive network maintenance: all Solventum-managed 360Eitc deployments in US region Nov 4, 2026 17:00-17:30 CST

Scheduled network maintenance will briefly disrupt ALL ACCESS to Solventum-managed deployments of 360 Encompass in the cloud (360Eitc).

See: https://solventumhis.servicenowservices.com/kb_view.do?sysparm_article=KB0014272

Posted on Oct 20, 2026 - 12:18 CDT

Oct 20, 2026

Resolved - This is resolved in the 26.8.30.0 release of the 360 Encompass system.
Oct 20, 11:36 CDT
Monitoring - RCA for this issue is still under development. Please continue to refer to KB0013683 for information on this issue: https://solventumhis.servicenowservices.com/csm/en/ksi-auto-suggested-codes-not-appearing-in-the-coder-view-pane-360-encompass?id=kb_article_view&sysparm_article=KB0013683
Jun 29, 09:31 CDT
Identified - Following the application of the 26.5.10. feature release of 360 Encompass, a number of deployments were affected by an issue where the outbound (from 360Eitc) ASDRG interface unexpectedly stops working.

Restarting services appears to temporarily resolve the issue, but not permanently. The issue can (and often does) reoccur without warning following service restart.

Solventum development is aware of the issue and developing a KSI.

In the meantime, please create a Support ticket and contact your Service Owner if you believe that your ASDRG interface from 360Eitc has stopped working.

Jun 15, 15:57 CDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Completed - The scheduled maintenance has been completed.
Oct 15, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 07:36 CDT
Completed - The scheduled maintenance has been completed.
Oct 15, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 07:35 CDT
Completed - The scheduled maintenance has been completed.
Oct 15, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 07:34 CDT
Completed - The scheduled maintenance has been completed.
Oct 15, 01:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 07:33 CDT

Oct 14, 2026

Completed - The scheduled maintenance has been completed.
Oct 14, 23:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 07:33 CDT
Completed - The scheduled maintenance has been completed.
Oct 14, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 19:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 07:29 CDT
Completed - The scheduled maintenance has been completed.
Oct 14, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 07:29 CDT
Completed - The scheduled maintenance has been completed.
Oct 14, 20:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 07:25 CDT
Completed - The scheduled maintenance has been completed.
Oct 14, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 16:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 07:23 CDT
Completed - The scheduled maintenance has been completed.
Oct 14, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 15:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 07:23 CDT
Completed - The scheduled maintenance has been completed.
Oct 14, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 07:22 CDT
Completed - The scheduled maintenance has been completed.
Oct 14, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 13:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 07:18 CDT
Completed - The scheduled maintenance has been completed.
Oct 14, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 01:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1 - GA Regulatory).

Release Notes
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

For additional information for URL migration, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578

Oct 6, 08:03 CDT
Completed - The scheduled maintenance has been completed.
Oct 14, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:01 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1 - GA Regulatory).

Release Notes
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

For additional information for URL migration, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578

Oct 6, 08:01 CDT
Completed - The scheduled maintenance has been completed.
Oct 14, 01:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1 - GA Regulatory).

Release Notes
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

For additional information for URL migration, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578

Oct 6, 08:01 CDT
Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:00 CDT
Scheduled - PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1 - GA Regulatory).

Release Notes
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

For additional information for URL migration, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578

Oct 6, 07:59 CDT

Oct 13, 2026

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Resolved - Issues apparently related to increased network traffic to the cloudservices.solventumhsp.com website have been identified. Additional resources have been deployed. Additional investigation will continue, but the issue appears resolved.
Oct 9, 16:56 CDT
Investigating - Beginning on Monday, 2026-10-05 infrequent, intermittent failures during federated authentication have been observed: end-users see a white screen while waiting for a https://cloudservices.solventumhsp.com URL to load.

This URL is used by all Solventum applications, including managed deployments of 360 Encompass (360Eitc) and CRS (CITC).

Generally, this can be resolved by trying again.

Beginning at approximately 14:00 Eastern on Friday, 2026-10-09, however, the frequency of these timeouts has begun to increase and end-users are more likely to encounter them.

Oct 9, 13:26 CDT

Oct 8, 2026

Completed - The scheduled maintenance has been completed.
Oct 8, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 12:01 CDT
Scheduled - Non-Production environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 06:53 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 11:01 CDT
Scheduled - Non-Production environments will be upgraded to 26.8.30.0 (R26 OCT SP1) of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 06:53 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:01 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 06:51 CDT
Scheduled - Non-Production environments will be upgraded to 26.8.30.0 (R26 OCT SP1 of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 06:49 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 06:51 CDT
Scheduled - Non-Production environments will be upgraded to 26.8.30.0 (R26 OCT SP1 of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 06:48 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:01 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 06:50 CDT
Scheduled - Non-Production environments will be upgraded to 26.8.30.0 (R26 OCT SP1 of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 06:48 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 10:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:01 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 06:50 CDT
Scheduled - Non-Production environments will be upgraded to 26.8.30.0 (R26 OCT SP1 of the Solventum™ 360 Encompass™ System and October OS Patching will be applied.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

Oct 8, 06:47 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 CDT
Scheduled - NON-PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1 - GA Regulatory).

Release Notes
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

For additional information for URL migration, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578

Oct 6, 07:57 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 09:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:00 CDT
Scheduled - NON-PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1 - GA Regulatory).

Release Notes
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

For additional information for URL migration, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578

Oct 6, 07:57 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 08:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 CDT
Scheduled - NON-PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1 - GA Regulatory).

Release Notes
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

For additional information for URL migration, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578

Oct 6, 07:56 CDT
Completed - The scheduled maintenance has been completed.
Oct 8, 07:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:00 CDT
Scheduled - NON-PRODUCTION environments will be upgraded to 26.8.30.0 (R26 OCT SP1 - GA Regulatory).

Release Notes
https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867

For additional information for URL migration, review the KB:
https://solventumhis.servicenowservices.com/csm/en/crs-codefinder-in-the-cloud-citc-deployments-migrating-to-solventum-com?id=kb_article_view&sysparm_article=KB0013578

Oct 6, 07:55 CDT

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.