Solventum managed services operations status Status

25.11.10.0 updates to non-production systems will be delayed

Monitoring - Scheduled non-production maintenance for 2025-12-04 has been rescheduled for the following week.

Please subscribe to KB0013198 for additional updates about the repost of the 25.11.10.0 release.

https://solventumhis.servicenowservices.com/kb/en/solventum-has-taken-down-360-encompass-v25-11-10-0?id=kb_article_view&sysparm_article=KB0013198
Dec 03, 2025 - 20:45 CST

Update - Please subscribe to KB0013198 for additional updates about the repost of the 25.11.10.0 release.

https://solventumhis.servicenowservices.com/kb/en/solventum-has-taken-down-360-encompass-v25-11-10-0?id=kb_article_view&sysparm_article=KB0013198
Dec 03, 2025 - 15:17 CST

Identified - Later today, scheduled 360Eitc updates to 25.11.10.0 in non-production environments will be rescheduled.

Details about when and why will be published shortly.
Dec 03, 2025 - 13:28 CST

Solventum cloud platform: managed deployment updates to 25.11.20.0 (R26 JAN GEN) January General

Monitoring - Managed deployments of 360 Encompass (i.e. 360 Encompass in the cloud) and Codefinder/CRS (CITC) will be subject to the following maintenance schedule:

Tuesday, 2025-12-23
A special, out-of-sequence maintenance window will be observed for all groups/blocks
Non-production systems will be updated to 25.11.20.0 (R26 JAN GEN)

Wednesday, 2026-01-07
Normal, scheduled production maintenance window will be observed for all groups/blocks
PRODUCTION systems will be updated to 25.11.20.0 (R26 JAN GEN)

Please see KB0013031 to learn more about requesting a different scheduled update window:
https://solventumhis.servicenowservices.com/kb/en/solventum-cloud-platform-managed-deployment-updates-to-25-11-20-0-r26-jan?id=kb_article_view&sysparm_article=KB0013031
Nov 26, 2025 - 10:05 CST

Uptime over the past 90 days. View historical uptime.

US East Operational

90 days ago

99.99 % uptime

Today

Non-production (A) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

PRODUCTION (A) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

PRODUCTION - Coding in the cloud (CITC) Operational

90 days ago

99.99 % uptime

Today

Non-production - Coding in the cloud (CITC) Operational

90 days ago

99.99 % uptime

Today

Non-production (B) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

PRODUCTION (B) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

PRODUCTION (C) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

Non-production (C) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

US Central Operational

90 days ago

99.99 % uptime

Today

PRODUCTION (A) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

Non-production (A) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

PRODUCTION - Coding in the cloud (CITC) Operational

90 days ago

99.99 % uptime

Today

Non-production - Coding in the cloud (CITC) Operational

90 days ago

99.99 % uptime

Today

PRODUCTION (B) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

Non-production (B) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

US Mountain Operational

90 days ago

99.99 % uptime

Today

PRODUCTION (A) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

Non-production (A) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

PRODUCTION - Coding in the cloud (CITC) Operational

90 days ago

99.99 % uptime

Today

Non-production - Coding in the cloud (CITC) Operational

90 days ago

99.99 % uptime

Today

Non-production (B) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

PRODUCTION (B) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

US Pacific Operational

90 days ago

99.99 % uptime

Today

PRODUCTION (A) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

Non-production (A) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

PRODUCTION - Coding in the cloud (CITC) Operational

90 days ago

99.99 % uptime

Today

Non-production - Coding in the cloud (CITC) Operational

90 days ago

99.99 % uptime

Today

PRODUCTION (B) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

Non-production (B) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

PRODUCTION (C) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

Non-production (C) - 360 Encompass Operational

90 days ago

99.99 % uptime

Today

3M Community Cloud Services Operational

90 days ago

99.99 % uptime

Today

Outpatient NLP Operational

90 days ago

99.99 % uptime

Today

Inpatient NLP Operational

90 days ago

99.99 % uptime

Today

OCR Operational

90 days ago

99.99 % uptime

Today

Edit Engine Operational

90 days ago

99.99 % uptime

Today

SSR Operational

90 days ago

99.99 % uptime

Today

WSS Operational

90 days ago

99.99 % uptime

Today

Asia Pacific Operational

90 days ago

99.99 % uptime

Today

PRODUCTION - 360 Encompass in the cloud Operational

90 days ago

99.99 % uptime

Today

Non-production - 360 Encompass in the cloud Operational

90 days ago

99.99 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EASTERN (C) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `13:00`-`17:00` CST

Production 360 Encompass in the cloud environments will be upgraded to VERSION of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Nov 26, 2025 - 11:23 CST

PACIFIC (C) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `16:00`-`20:00` CST

Production environments will be upgraded to VERSION of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Nov 26, 2025 - 11:23 CST

EASTERN (A) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `17:00`-`21:00` CST

Production environments will be upgraded to 25.11.10.0 Feature (R25 OCT SP2) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the A group.
Posted on Nov 26, 2025 - 11:25 CST

CENTRAL (A) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `18:00`-`22:00` CST

Production environments will be upgraded to 25.11.10.0 Feature (R25 OCT SP2) of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.
Posted on Nov 26, 2025 - 11:25 CST

MOUNTAIN (A) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `19:00`-`23:00` CST

PACIFIC (A) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `20:00` - Dec `18`, `2025` `00:00` CST

Production environments will be upgraded to 25.11.10.0 Feature (R25 OCT SP2) of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.
Posted on Nov 26, 2025 - 11:26 CST

EASTERN (B) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `22:00` - Dec `18`, `2025` `02:00` CST

Production 360 Encompass in the cloud environments will be upgraded to 25.11.10.0 Feature (R25 OCT SP2) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Nov 26, 2025 - 11:27 CST

CENTRAL (B) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `23:00` - Dec `18`, `2025` `03:00` CST

Production 360 Encompass in the cloud environments will be upgraded to 25.11.10.0 Feature (R25 OCT SP2) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Nov 26, 2025 - 11:28 CST

MOUNTAIN (B) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `18`, `2025` `00:00`-`04:00` CST

PACIFIC (B) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `18`, `2025` `01:00`-`05:00` CST

EASTERN (B) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `05:00`-`07:00` CST

Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release VERSION of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
Posted on Nov 26, 2025 - 11:39 CST

CENTRAL (B) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `06:00`-`08:00` CST

MOUNTAIN (B) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `07:00`-`09:00` CST

Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release 25.11.20.0 (R26 JAN GEN) of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
Posted on Nov 26, 2025 - 11:42 CST

PACIFIC (B) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `08:00`-`10:00` CST

EASTERN (A+C) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `09:00`-`11:00` CST

Non-production environments will be upgraded to release 25.11.20.0 (R26 JAN GEN) of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Nov 26, 2025 - 11:45 CST

CENTRAL (A+C) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `10:00`-`12:00` CST

MOUNTAIN (A+C) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `11:00`-`13:00` CST

PACIFIC (A+C) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `12:00`-`14:00` CST

Non-production environments will be upgraded to release 25.11.20.0 (R26 JAN GEN) of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Nov 26, 2025 - 11:59 CST

[ALL REGIONS] No general production maintenance scheduled Dec `24`, `2025` `17:00`-`22:00` CST

There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and MAY NOT APPLY to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.
Posted on Nov 26, 2025 - 11:09 CST

[ALL REGIONS] No general production maintenance scheduled Dec `31`, `2025` `17:00`-`22:00` CST

CENTRAL (B) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `13:00`-`15:00` CST

Production 360 Encompass in the cloud environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Nov 26, 2025 - 12:07 CST

EASTERN (C) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `13:00`-`15:00` CST

Production 360 Encompass in the cloud environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Nov 26, 2025 - 12:04 CST

PACIFIC (C) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `16:00`-`18:00` CST

Production environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Nov 26, 2025 - 12:04 CST

EASTERN (A) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `17:00`-`19:00` CST

Production environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the A group.
Posted on Nov 26, 2025 - 12:05 CST

CENTRAL (A) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `18:00`-`20:00` CST

Production environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.
Posted on Nov 26, 2025 - 12:06 CST

MOUNTAIN (A) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `19:00`-`21:00` CST

PACIFIC (A) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `20:00`-`22:00` CST

Production environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.
Posted on Nov 26, 2025 - 12:07 CST

EASTERN (B) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `22:00` - Jan `8`, `2026` `00:00` CST

Production 360 Encompass in the cloud environments will be upgraded to 25.11.20.0 (R26 JAN GEN) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Nov 26, 2025 - 12:07 CST

MOUNTAIN (B) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `8`, `2026` `00:00`-`02:00` CST

PACIFIC (B) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `8`, `2026` `01:00`-`03:00` CST

Past Incidents

Dec 14, 2025

No incidents reported today.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

PACIFIC (A+C) - non-production upgrade to 25.11.10.0 (R25 OCT SP2)

Completed - The scheduled maintenance has been completed.
Dec 11, 15:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 12:01 CST

Scheduled - Non-production environments will be upgraded to release 25.11.10.0 (R25 OCT SP2) of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Nov 26, 11:05 CST

PACIFIC (A+C) - non-production OS patching

Completed - The scheduled maintenance has been completed.
Dec 11, 14:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 12:00 CST

Scheduled - Non-production 360 Encompass in the cloud environments that belong to the A and C groups will undergo OS patching.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Nov 26, 11:17 CST

MOUNTAIN (A+C) - non-production upgrade to 25.11.10.0 (R25 OCT SP2)

Completed - The scheduled maintenance has been completed.
Dec 11, 14:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 11:00 CST

Scheduled - Non-production environments will be upgraded to release 25.11.10.0 (R25 OCT SP2) of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Nov 26, 11:05 CST

CENTRAL (A+C) - non-production upgrade to 25.11.10.0 (R25 OCT SP2)

Completed - The scheduled maintenance has been completed.
Dec 11, 13:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 10:00 CST

MOUNTAIN (A+C) - non-production OS patching

Completed - The scheduled maintenance has been completed.
Dec 11, 13:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 11:00 CST

CENTRAL (A+C) - non-production OS patching

Completed - The scheduled maintenance has been completed.
Dec 11, 12:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 10:00 CST

EASTERN (A+C) - non-production upgrade to 25.11.10.0 (R25 OCT SP2)

Completed - The scheduled maintenance has been completed.
Dec 11, 12:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 09:00 CST

EASTERN (A+C) - non-production OS patching

Completed - The scheduled maintenance has been completed.
Dec 11, 11:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 09:00 CST

PACIFIC (B) - non-production upgrade to 25.11.10.0 (R25 OCT SP2)

Completed - The scheduled maintenance has been completed.
Dec 11, 11:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 08:01 CST

Scheduled - Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release 25.11.10.0 (R25 OCT SP2) of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
Nov 26, 11:00 CST

PACIFIC (B) - non-production OS patching

Completed - The scheduled maintenance has been completed.
Dec 11, 10:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 08:00 CST

Scheduled - Non-production 360 Encompass in the cloud environments in the B group will undergo OS patching.
Nov 26, 11:14 CST

MOUNTAIN (B) - non-production upgrade to 25.11.10.0 (R25 OCT SP2)

Completed - The scheduled maintenance has been completed.
Dec 11, 10:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 07:00 CST

CENTRAL (B) - non-production upgrade to 25.11.10.0 (R25 OCT SP2)

Completed - The scheduled maintenance has been completed.
Dec 11, 09:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:00 CST

MOUNTAIN (B) - non-production OS patching

Completed - The scheduled maintenance has been completed.
Dec 11, 09:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 07:01 CST

Scheduled - Non-production 360 Encompass in the cloud environments in the B group will undergo OS patching.
Nov 26, 11:14 CST

CENTRAL (B) - non-production OS patching

Completed - The scheduled maintenance has been completed.
Dec 11, 08:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:01 CST

Scheduled - Non-production 360 Encompass in the cloud environments in the B group will undergo OS patchi
Nov 26, 11:13 CST

EASTERN (B) - non-production upgrade to 25.11.10.0 (R25 OCT SP2)

Completed - The scheduled maintenance has been completed.
Dec 11, 08:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 05:00 CST

EASTERN (B) - non-production OS patching

Completed - The scheduled maintenance has been completed.
Dec 11, 07:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 05:01 CST

Scheduled - Non-production 360 Encompass in the cloud environments in the B group will undergo OS patching.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
Nov 26, 11:12 CST

Dec 10, 2025

[ALL REGIONS] No general production maintenance

Completed - The scheduled maintenance has been completed.
Dec 10, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 17:00 CST

Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and may not apply to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.
Nov 26, 11:07 CST

Dec 9, 2025

Solventum CoreSTS / Foundation Services outage

Resolved - Services are restored.

Root cause was a planned migration of a back-end Solventum service that experienced unexpected network issues.

The change has been reverted.
Dec 9, 12:39 CST

Monitoring - Some services have been restored.

Teams are spot-checking affected systems.
Dec 9, 12:27 CST

Update - The scope of this issue has been confirmed to include the ServiceNow Support website as well.

Other services may be affected, resulting in unexpected or incomplete functionality (e.g. error messages) affecting applications width cloud dependencies such as 360 Encompass and CRS.

End-users are not able to authenticate into managed deployments.

On-call resources have been alerted and are investigating.
Dec 9, 12:26 CST

Investigating - CoreSTS (including IdP) services appear to be experiencing an outage.

This may prevent end-users from authenticating into managed deployments of 360 Encompass and CRS.
Dec 9, 12:16 CST

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

[ALL REGIONS] No scheduled production maintenance

Completed - The scheduled maintenance has been completed.
Dec 3, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 17:00 CST

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Related

Scheduled Maintenance

EASTERN (C) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec 17, 2025 13:00-17:00 CST

PACIFIC (C) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec 17, 2025 16:00-20:00 CST

EASTERN (A) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec 17, 2025 17:00-21:00 CST

CENTRAL (A) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec 17, 2025 18:00-22:00 CST

MOUNTAIN (A) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec 17, 2025 19:00-23:00 CST

PACIFIC (A) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec 17, 2025 20:00 - Dec 18, 2025 00:00 CST

EASTERN (B) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec 17, 2025 22:00 - Dec 18, 2025 02:00 CST

CENTRAL (B) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec 17, 2025 23:00 - Dec 18, 2025 03:00 CST

MOUNTAIN (B) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec 18, 2025 00:00-04:00 CST

PACIFIC (B) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec 18, 2025 01:00-05:00 CST

EASTERN (B) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec 23, 2025 05:00-07:00 CST

CENTRAL (B) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec 23, 2025 06:00-08:00 CST

MOUNTAIN (B) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec 23, 2025 07:00-09:00 CST

PACIFIC (B) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec 23, 2025 08:00-10:00 CST

EASTERN (A+C) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec 23, 2025 09:00-11:00 CST

CENTRAL (A+C) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec 23, 2025 10:00-12:00 CST

MOUNTAIN (A+C) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec 23, 2025 11:00-13:00 CST

PACIFIC (A+C) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec 23, 2025 12:00-14:00 CST

[ALL REGIONS] No general production maintenance scheduled Dec 24, 2025 17:00-22:00 CST

[ALL REGIONS] No general production maintenance scheduled Dec 31, 2025 17:00-22:00 CST

CENTRAL (B) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan 7, 2026 13:00-15:00 CST

EASTERN (C) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan 7, 2026 13:00-15:00 CST

PACIFIC (C) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan 7, 2026 16:00-18:00 CST

EASTERN (A) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan 7, 2026 17:00-19:00 CST

CENTRAL (A) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan 7, 2026 18:00-20:00 CST

MOUNTAIN (A) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan 7, 2026 19:00-21:00 CST

PACIFIC (A) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan 7, 2026 20:00-22:00 CST

EASTERN (B) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan 7, 2026 22:00 - Jan 8, 2026 00:00 CST

MOUNTAIN (B) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan 8, 2026 00:00-02:00 CST

PACIFIC (B) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan 8, 2026 01:00-03:00 CST

Past Incidents

EASTERN (C) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `13:00`-`17:00` CST

PACIFIC (C) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `16:00`-`20:00` CST

EASTERN (A) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `17:00`-`21:00` CST

CENTRAL (A) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `18:00`-`22:00` CST

MOUNTAIN (A) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `19:00`-`23:00` CST

PACIFIC (A) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `20:00` - Dec `18`, `2025` `00:00` CST

EASTERN (B) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `22:00` - Dec `18`, `2025` `02:00` CST

CENTRAL (B) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `17`, `2025` `23:00` - Dec `18`, `2025` `03:00` CST

MOUNTAIN (B) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `18`, `2025` `00:00`-`04:00` CST

PACIFIC (B) - PRODUCTION upgrade to 25.11.10.0 Feature (R25 OCT SP2)+OS Patching - FOUR-HOUR WINDOW Dec `18`, `2025` `01:00`-`05:00` CST

EASTERN (B) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `05:00`-`07:00` CST

CENTRAL (B) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `06:00`-`08:00` CST

MOUNTAIN (B) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `07:00`-`09:00` CST

PACIFIC (B) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `08:00`-`10:00` CST

EASTERN (A+C) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `09:00`-`11:00` CST

CENTRAL (A+C) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `10:00`-`12:00` CST

MOUNTAIN (A+C) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `11:00`-`13:00` CST

PACIFIC (A+C) - non-production upgrade to 25.11.20.0 (R26 JAN GEN) Dec `23`, `2025` `12:00`-`14:00` CST

[ALL REGIONS] No general production maintenance scheduled Dec `24`, `2025` `17:00`-`22:00` CST

[ALL REGIONS] No general production maintenance scheduled Dec `31`, `2025` `17:00`-`22:00` CST

CENTRAL (B) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `13:00`-`15:00` CST

EASTERN (C) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `13:00`-`15:00` CST

PACIFIC (C) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `16:00`-`18:00` CST

EASTERN (A) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `17:00`-`19:00` CST

CENTRAL (A) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `18:00`-`20:00` CST

MOUNTAIN (A) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `19:00`-`21:00` CST

PACIFIC (A) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `20:00`-`22:00` CST

EASTERN (B) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `7`, `2026` `22:00` - Jan `8`, `2026` `00:00` CST

MOUNTAIN (B) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `8`, `2026` `00:00`-`02:00` CST

PACIFIC (B) - PRODUCTION upgrade to 25.11.20.0 (R26 JAN GEN) Jan `8`, `2026` `01:00`-`03:00` CST