EASTERN (B) - non-production upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 2025 - 05:00 CST
Scheduled - Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release 25.8.40.0 (OCT GEN SP2) & OS Patching of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
Nov 13, 2025 05:00-08:00 CST
Uptime over the past 90 days. View historical uptime.
US East Under Maintenance
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Under Maintenance
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
US Central Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
US Mountain Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
US Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (C) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (C) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
3M Community Cloud Services Operational
90 days ago
100.0 % uptime
Today
Outpatient NLP Operational
90 days ago
100.0 % uptime
Today
Inpatient NLP Operational
90 days ago
100.0 % uptime
Today
OCR Operational
90 days ago
100.0 % uptime
Today
Edit Engine Operational
90 days ago
100.0 % uptime
Today
SSR Operational
90 days ago
100.0 % uptime
Today
WSS Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - 360 Encompass in the cloud ? Operational
90 days ago
100.0 % uptime
Today
Non-production - 360 Encompass in the cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CENTRAL (B) - non-production upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 13, 2025 06:00-09:00 CST

Scheduled - Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release 25.8.40.0 (OCT GEN SP2) & OS Patching of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
Oct 30, 2025 - 11:18 CDT

MOUNTAIN (B) - non-production upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 13, 2025 07:00-10:00 CST

Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release 25.8.40.0 (OCT GEN SP2) & OS Patching of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
Posted on Oct 30, 2025 - 11:20 CDT

PACIFIC (B) - non-production upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 13, 2025 08:00-11:00 CST

Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release 25.8.40.0 (OCT GEN SP2) & OS Patching of the 3M™ 360 Encompass™ System.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135
Posted on Oct 30, 2025 - 11:20 CDT

EASTERN (A+C) - non-production upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 13, 2025 09:00-12:00 CST

Non-production environments will be upgraded to release 25.8.40.0 (OCT GEN SP2) & OS Patching of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Oct 30, 2025 - 11:26 CDT

CENTRAL (A+C) - non-production upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 13, 2025 10:00-13:00 CST

Non-production environments will be upgraded to release 25.8.40.0 (OCT GEN SP2) & OS Patching of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Oct 30, 2025 - 11:27 CDT

MOUNTAIN (A+C) - non-production upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 13, 2025 11:00-14:00 CST

Non-production environments will be upgraded to release 25.8.40.0 (OCT GEN SP2) & OS Patching of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Oct 30, 2025 - 11:29 CDT

PACIFIC (A+C) - non-production upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 13, 2025 12:00-15:00 CST

Non-production environments will be upgraded to release 25.8.40.0 (OCT GEN SP2) & OS Patching of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A and C groups.

https://solventumhis.servicenowservices.com/kb/en/360-encompass-system-what-s-new?id=kb_article_view&sysparm_article=KB0012135

https://solventumhis.servicenowservices.com/kb/en/crs-what-s-new?id=kb_article_view&sysparm_article=KB0011867
Posted on Oct 30, 2025 - 11:30 CDT

EASTERN (C) - PRODUCTION upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 19, 2025 13:00-16:00 CST

Production 360 Encompass in the cloud environments will be upgraded to 25.8.40.0 (OCT GEN SP2) & OS Patching of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Oct 30, 2025 - 11:30 CDT

PACIFIC (C) - PRODUCTION upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 19, 2025 16:00-19:00 CST

Production environments will be upgraded to 25.8.40.0 (OCT GEN SP2) & OS Patching of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Oct 30, 2025 - 11:31 CDT

EASTERN (A) - PRODUCTION upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 19, 2025 17:00-20:00 CST

Production environments will be upgraded to 25.8.40.0 (OCT GEN SP2) & OS Patching of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the A group.
Posted on Oct 30, 2025 - 11:33 CDT

CENTRAL (A) - PRODUCTION upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 19, 2025 18:00-21:00 CST

Production environments will be upgraded to 25.8.40.0 (OCT GEN SP2) & OS Patching of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.
Posted on Oct 30, 2025 - 11:33 CDT

MOUNTAIN (A) - PRODUCTION upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 19, 2025 19:00-22:00 CST

Production environments will be upgraded to 25.8.40.0 (OCT GEN SP2) & OS Patching of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.
Posted on Oct 30, 2025 - 11:34 CDT

PACIFIC (A) - PRODUCTION upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 19, 2025 20:00-23:00 CST

Production environments will be upgraded to 25.8.40.0 (OCT GEN SP2) & OS Patching of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.
Posted on Oct 30, 2025 - 11:34 CDT

EASTERN (B) - PRODUCTION upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 19, 2025 22:00 - Nov 20, 2025 01:00 CST

Production 360 Encompass in the cloud environments will be upgraded to 25.8.40.0 (OCT GEN SP2) & OS Patching of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Oct 30, 2025 - 11:37 CDT

CENTRAL (B) - PRODUCTION upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 19, 2025 23:00 - Nov 20, 2025 02:00 CST

Production 360 Encompass in the cloud environments will be upgraded to 25.8.40.0 (OCT GEN SP2) & OS Patching of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Oct 30, 2025 - 11:38 CDT

MOUNTAIN (B) - PRODUCTION upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 20, 2025 00:00-03:00 CST

Production 360 Encompass in the cloud environments will be upgraded to 25.8.40.0 (OCT GEN SP2) & OS Patching of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Oct 30, 2025 - 11:38 CDT

PACIFIC (B) - PRODUCTION upgrade to 25.8.40.0 (OCT GEN SP2) & OS Patching Nov 20, 2025 01:00-04:00 CST

Production 360 Encompass in the cloud environments will be upgraded to 25.8.40.0 (OCT GEN SP2) & OS Patching of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Posted on Oct 30, 2025 - 11:39 CDT

[ALL REGIONS] No scheduled production maintenance Nov 26, 2025 13:00 - Nov 27, 2025 01:00 CST

There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and may not apply to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.
Posted on Oct 30, 2025 - 11:42 CDT
Nov 13, 2025
[ALL REGIONS] No scheduled production maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 13:00 CST
Scheduled - There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and may not apply to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.
Oct 30, 11:18 CDT
Nov 12, 2025
Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
PACIFIC (B) - PRODUCTION upgrade to 25.8.30.1 (OCT GEN SP1 Special Release)
Completed - The scheduled maintenance has been completed.
Nov 6, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:00 CST
Scheduled - Select production 360 Encompass in the cloud environments will be upgraded to 25.8.30.1 (OCT GEN SP1 Special Release) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Oct 30, 11:08 CDT
MOUNTAIN (B) - PRODUCTION upgrade to 25.8.30.1 (OCT GEN SP1 Special Release)
Completed - The scheduled maintenance has been completed.
Nov 6, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:00 CST
Scheduled - Select production 360 Encompass in the cloud environments will be upgraded to 25.8.30.1 (OCT GEN SP1 Special Release) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Oct 30, 11:07 CDT
CENTRAL (B) - PRODUCTION upgrade to 25.8.30.1 (OCT GEN SP1 Special Release)
Completed - The scheduled maintenance has been completed.
Nov 6, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:00 CST
Scheduled - Select production 360 Encompass in the cloud environments will be upgraded to 25.8.30.1 (OCT GEN SP1 Special Release) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Oct 30, 11:06 CDT
EASTERN (B) - PRODUCTION upgrade to 25.8.30.1 (OCT GEN SP1 Special Release)
Completed - The scheduled maintenance has been completed.
Nov 6, 00:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:01 CST
Scheduled - Select production 360 Encompass in the cloud environments will be upgraded to 25.8.30.1 (OCT GEN SP1 Special Release) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.
Oct 30, 11:05 CDT
Nov 5, 2025
PACIFIC (A) - PRODUCTION upgrade to 25.8.30.1 (OCT GEN SP1 Special Release)
Completed - The scheduled maintenance has been completed.
Nov 5, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 20:01 CST
Scheduled - Select production environments will be upgraded to 25.8.30.1 (OCT GEN SP1 Special Release) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the A group.

Please contact Solventum Support with any questions about maintenance groups.
Oct 30, 10:58 CDT
MOUNTAIN (A) - production upgrade to 25.8.30.1 (OCT GEN SP1 Special Release)
Completed - The scheduled maintenance has been completed.
Nov 5, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 19:01 CST
Scheduled - Select production environments will be upgraded to 25.8.30.1 (OCT GEN SP1 Special Release) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the A group.

Please contact Solventum Support with any questions about maintenance groups.
Oct 30, 10:57 CDT
CENTRAL (A) - PRODUCTION upgrade to 25.8.30.1 (OCT GEN SP1 Special Release)
Completed - The scheduled maintenance has been completed.
Nov 5, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 CST
Scheduled - Select production environments will be upgraded to 25.8.30.1 (OCT GEN SP1 Special Release) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the A group.
Oct 30, 10:23 CDT
EASTERN (A) - PRODUCTION upgrade to 25.8.30.1 (OCT GEN SP1 Special Release)
Completed - The scheduled maintenance has been completed.
Nov 5, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:00 CST
Scheduled - Select production environments will be upgraded to 25.8.30.1 (OCT GEN SP1 Special Release) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the A group.
Oct 30, 10:23 CDT
PACIFIC (C) - PRODUCTION upgrade to 25.8.30.1 (OCT GEN SP1 Special Release)
Completed - The scheduled maintenance has been completed.
Nov 5, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 16:00 CST
Scheduled - Production environments will be upgraded to 25.8.30.1 (OCT GEN SP1 Special Release) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.
Oct 30, 10:55 CDT
EASTERN (C) - PRODUCTION upgrade to 25.8.30.1 (OCT GEN SP1 Special Release)
Completed - The scheduled maintenance has been completed.
Nov 5, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 13:00 CST
Scheduled - Select production environments will be upgraded to 25.8.30.1 (OCT GEN SP1 Special Release) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the C group.

Please contact Solventum Support with any questions about maintenance groups.
Oct 30, 10:42 CDT
APSE - production update to 25.5.40.0
Completed - The scheduled maintenance has been completed.
Nov 5, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 08:00 CST
Scheduled - Production CITC environments will be updated to 25.5.40.0.
Oct 30, 10:21 CDT
Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Microsoft Azure outage affecting federated authentication
Resolved - This incident has been resolved.
Oct 30, 10:18 CDT
Monitoring - Microsoft thus:

> We have initiated the deployment of our last known good configuration, which is expected to complete within 30 minutes.
Oct 29, 13:47 CDT
Investigating - Microsoft has published an incident on their Azure status page: https://azure.status.microsoft/en-us/status

>Starting at approximately 16:00 UTC, customers and Microsoft services leveraging Azure Front Door (AFD) may have experienced latencies, timeouts, and errors. We have confirmed that an inadvertent configuration change was the trigger event for this issue.

This can affect any end-user attempting to federate into a third-party (e.g. Solventum) application.

End-users may observe:
- They see the Solventum login screen
- Enter an email/username
- Are redirected to a white screen (instead of Microsoft login)
Oct 29, 13:44 CDT
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