In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 2025 - 18:00 CDT
Scheduled - Production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A group.

Jun 18, 2025 18:00-20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 2025 - 17:00 CDT
Scheduled - Production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A group.

Jun 18, 2025 17:00-19:00 CDT
US East Under Maintenance
90 days ago
100.0 % uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy ? Under Maintenance
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Under Maintenance
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Under Maintenance
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
US Central Under Maintenance
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Under Maintenance
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy ? Under Maintenance
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Under Maintenance
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
US Mountain Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
US Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
Non-production (A) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding and Reimbursement System (CRS) legacy ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
Non-production - Coding in the cloud (CITC) ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
Non-production (B) - 360 Encompass ? Operational
90 days ago
100.0 % uptime
Today
3M Community Cloud Services Operational
90 days ago
100.0 % uptime
Today
Outpatient NLP Operational
90 days ago
100.0 % uptime
Today
Inpatient NLP Operational
90 days ago
100.0 % uptime
Today
OCR Operational
90 days ago
100.0 % uptime
Today
Edit Engine Operational
90 days ago
100.0 % uptime
Today
SSR Operational
90 days ago
100.0 % uptime
Today
WSS Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
PRODUCTION - 360 Encompass in the cloud ? Operational
90 days ago
100.0 % uptime
Today
Non-production - 360 Encompass in the cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

MOUNTAIN (A) - PRODUCTION OS patching Jun 18, 2025 19:00-21:00 CDT

Scheduled - Production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A group.

May 28, 2025 - 19:37 CDT

PACIFIC (A) - PRODUCTION OS patching Jun 18, 2025 20:00-22:00 CDT

Production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A group.

Posted on May 28, 2025 - 19:37 CDT

EASTERN (B) - PRODUCTION OS patching Jun 18, 2025 22:00 - Jun 19, 2025 00:00 CDT

Production 360 Encompass in the cloud environments will be unavailable during OS patching.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on May 28, 2025 - 19:42 CDT

CENTRAL (B) - PRODUCTION OS patching Jun 18, 2025 23:00 - Jun 19, 2025 01:00 CDT

Production 360 Encompass in the cloud environments will be unavailable during OS patching.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on May 28, 2025 - 19:43 CDT

MOUNTAIN (B) - PRODUCTION OS patching Jun 19, 2025 00:00-02:00 CDT

Production 360 Encompass in the cloud environments will be unavailable during OS patching.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on May 28, 2025 - 19:44 CDT

PACIFIC (B) - PRODUCTION OS patching Jun 19, 2025 01:00-03:00 CDT

Production 360 Encompass in the cloud environments will be unavailable during OS patching.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on May 28, 2025 - 19:44 CDT

[ALL REGIONS] No scheduled production maintenance Jun 25, 2025 17:00 - Jun 26, 2025 01:00 CDT

There is no general (e.g. all systems, all sites, etc.) maintenance scheduled for this evening.

Important! Please note that this is a general announcement and may not apply to your site: if your application administrator has made specific plans to perform maintenance during this window, that maintenance will still occur as planned.

Please contact your application administrator if you have any questions.

Posted on May 28, 2025 - 19:47 CDT

EASTERN (B) - non-production upgrade to 25.5.20.0 (July GA) Jun 26, 2025 05:00-07:00 CDT

Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release 25.5.20.0 (July GA) of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937

Posted on May 28, 2025 - 19:50 CDT

CENTRAL (B) - non-production upgrade to 25.5.20.0 (July GA) Jun 26, 2025 06:00-08:00 CDT

Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release 25.5.20.0 (July GA) of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937

Posted on May 28, 2025 - 19:51 CDT

MOUNTAIN (B) - non-production upgrade to 25.5.20.0 (July GA) Jun 26, 2025 07:00-09:00 CDT

Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release 25.5.20.0 (July GA) of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937

Posted on May 28, 2025 - 19:51 CDT

PACIFIC (B) - non-production upgrade to 25.5.20.0 (July GA) Jun 26, 2025 08:00-10:00 CDT

Non-production 360 Encompass in the cloud environments in the B group will be upgraded to release 25.5.20.0 (July GA) of the 3M™ 360 Encompass™ System.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937

Posted on May 28, 2025 - 19:52 CDT

EASTERN (A) - non-production upgrade to 25.5.20.0 (July GA) Jun 26, 2025 09:00-11:00 CDT

Non-production environments will be upgraded to release 25.5.20.0 (July GA) of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937

Posted on May 28, 2025 - 19:54 CDT

CENTRAL (A) - non-production upgrade to 25.5.20.0 (July GA) Jun 26, 2025 10:00-12:00 CDT

Non-production environments will be upgraded to release 25.5.20.0 (July GA) of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937

Posted on May 28, 2025 - 19:55 CDT

MOUNTAIN (A) - non-production upgrade to 25.5.20.0 (July GA) Jun 26, 2025 11:00-13:00 CDT

Non-production environments will be upgraded to release 25.5.20.0 (July GA) of the Solventum™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937

Posted on May 28, 2025 - 19:55 CDT

PACIFIC (A) - non-production upgrade to 25.5.20.0 (July GA) Jun 26, 2025 12:00-14:00 CDT

Non-production environments will be upgraded to release 25.5.20.0 (July GA) of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.

What's New? https://support.3mhis.com/app/answers/detail/a_id/21937

Posted on May 28, 2025 - 19:55 CDT

EASTERN (A) - PRODUCTION upgrade to 25.5.20.0 (July GA) Jul 2, 2025 17:00-19:00 CDT

Production environments will be upgraded to 25.5.20.0 (July GA) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the A group.

Posted on May 28, 2025 - 20:01 CDT

CENTRAL (A) - PRODUCTION upgrade to 25.5.20.0 (July GA) Jul 2, 2025 18:00-20:00 CDT

Production environments will be upgraded to 25.5.20.0 (July GA) of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.

Posted on May 28, 2025 - 20:01 CDT

MOUNTAIN (A) - PRODUCTION upgrade to 25.5.20.0 (July GA) Jul 2, 2025 19:00-21:00 CDT

Production environments will be upgraded to 25.5.20.0 (July GA) of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.

Posted on May 28, 2025 - 20:02 CDT

PACIFIC (A) - PRODUCTION upgrade to 25.5.20.0 (July GA) Jul 2, 2025 20:00-22:00 CDT

Production environments will be upgraded to 25.5.20.0 (July GA) of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.

Posted on May 28, 2025 - 20:03 CDT

EASTERN (B) - PRODUCTION upgrade to 25.5.20.0 (July GA) Jul 2, 2025 22:00 - Jul 3, 2025 00:00 CDT

Production 360 Encompass in the cloud environments will be upgraded to 25.5.20.0 (July GA) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on May 28, 2025 - 20:10 CDT

CENTRAL (B) - PRODUCTION upgrade to 25.5.20.0 (July GA) Jul 2, 2025 23:00 - Jul 3, 2025 01:00 CDT

Production 360 Encompass in the cloud environments will be upgraded to 25.5.20.0 (July GA) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on May 28, 2025 - 20:18 CDT

CENTRAL (B) - PRODUCTION upgrade to 25.5.20.0 (July GA) Jul 2, 2025 23:00 - Jul 3, 2025 01:00 CDT

Production 360 Encompass in the cloud environments will be upgraded to 25.5.20.0 (July GA) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on May 28, 2025 - 20:12 CDT

MOUNTAIN (B) - PRODUCTION upgrade to 25.5.20.0 (July GA) Jul 3, 2025 00:00-02:00 CDT

Production 360 Encompass in the cloud environments will be upgraded to 25.5.20.0 (July GA) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on May 28, 2025 - 20:12 CDT

PACIFIC (B) - PRODUCTION upgrade to 25.5.20.0 (July GA) Jul 3, 2025 01:00-03:00 CDT

Production 360 Encompass in the cloud environments will be upgraded to 25.5.20.0 (July GA) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

Posted on May 28, 2025 - 20:12 CDT
Jun 18, 2025

Unresolved incidents: CENTRAL (A) - PRODUCTION OS patching, EASTERN (A) - PRODUCTION OS patching.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Resolved - This is believed to be fully resolved for all sites.
Jun 13, 09:55 CDT
Monitoring - Firewall rules changes have begun to roll out and some sites have already been able to confirm that this resolves latency.

Updates will continue over the next 24 hours. By the time all rules have been updated, this issue is expected to be fully resolved for all affected users and sites.

Jun 12, 12:15 CDT
Identified - Following the update to the 25.5.10.0 (May feature) release of 360 Encompass, end-users may notice that the blue "loading" circle graphic appears in CRS for a longer than the usual or expected amount of time while processing nosology edits.

The lookup will eventually complete but may take several moments.

This is a temporary issue. Updates to Solventum firewall configuration are in process and are expected to resolve this issue.

Jun 11, 18:10 CDT
Jun 12, 2025
Completed - The scheduled maintenance has been completed.
Jun 12, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 12:00 CDT
Scheduled - Non-production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A group.

May 28, 19:33 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 11:01 CDT
Scheduled - Non-production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A group.

May 28, 19:32 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 10:00 CDT
Scheduled - Non-production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A group.

May 28, 19:30 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 09:00 CDT
Scheduled - Non-production environments will be unavailable during OS patching.

This includes 360 Encompass in the cloud systems that belong to the A group.

May 28, 19:29 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 08:00 CDT
Scheduled - Non-production 360 Encompass in the cloud environments in the B group will be unavailable during OS patching.
May 28, 19:19 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 07:00 CDT
Scheduled - Non-production 360 Encompass in the cloud environments in the B group will be unavailable during OS patching.
May 28, 19:18 CDT
Resolved - Scheduled feature release updates have been completed. In situations where the window overran the window by an hour or more, service owners have created Service Now tickets to document the unplanned downtime.
Jun 12, 08:51 CDT
Monitoring - Tonight's scheduled production update of managed 360 Encompass in the cloud environments is taking significantly longer than expected in almost all cases.

Contact your application administrator if you have specific questions or would like to know your system's ETA.

Jun 11, 20:03 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:00 CDT
Scheduled - Non-production 360 Encompass in the cloud environments in the B group will be unavailable during OS patching.
May 28, 19:18 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 05:00 CDT
Scheduled - Non-production 360 Encompass in the cloud environments in the B group will be unavailable during OS patching.
May 28, 19:17 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 01:00 CDT
Scheduled - Production 360 Encompass in the cloud environments will be upgraded to 25.5.10.0 (May Feature) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

May 28, 19:02 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 00:00 CDT
Scheduled - Production 360 Encompass in the cloud environments will be upgraded to 25.5.10.0 (May Feature) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

May 28, 19:01 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 23:00 CDT
Scheduled - Production 360 Encompass in the cloud environments will be upgraded to 25.5.10.0 (May Feature) of the 360 Encompass System.

This maintenance only applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

May 28, 19:01 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:00 CDT
Scheduled - Production 360 Encompass in the cloud environments will be upgraded to 25.5.10.0 (May Feature) of the 360 Encompass System.

This maintenance window ONLY applies to 360 Encompass in the cloud systems that belong to the B group.

Please contact Solventum Support with any questions about maintenance groups.

May 28, 19:00 CDT
Jun 11, 2025
Completed - The scheduled maintenance has been completed.
Jun 11, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 20:00 CDT
Scheduled - Production environments will be upgraded to 25.5.10.0 (May Feature) of the 3M™ 360 Encompass™ System.

This includes 360 Encompass in the cloud systems that belong to the A group.

May 28, 18:59 CDT
Completed - The scheduled maintenance has been completed.
Jun 11, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:00 CDT
Scheduled - Production environments will be upgraded to 25.5.10.0 (May Feature) of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.

May 28, 18:58 CDT
Completed - The scheduled maintenance has been completed.
Jun 11, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 18:00 CDT
Scheduled - Production environments will be upgraded to 25.5.10.0 (May Feature) of the 360 Encompass System.

This includes 360 Encompass in the cloud systems that belong to the A group.

May 28, 18:56 CDT
Completed - The scheduled maintenance has been completed.
Jun 11, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 17:00 CDT
Scheduled - Production environments will be upgraded to 25.5.10.0 (May Feature) of the 360 Encompass solution.

This includes 360 Encompass in the cloud systems that belong to the A group.

May 28, 18:56 CDT
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
Completed - The scheduled maintenance has been completed.
Jun 4, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 CDT
Scheduled - Production CITC environments will be upgraded to 25.05.10.0 (May Feature) of the 360 Encompass solution.

This DOES NOT include 360 Encompass in the cloud systems that belong to the A group.

May 28, 18:53 CDT
Completed - The scheduled maintenance has been completed.
Jun 4, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 19:00 CDT
Scheduled - Production CITC environments will be upgraded to 25.05.10.0 (May Feature) of the 360 Encompass solution.

This DOES NOT include 360 Encompass in the cloud systems that belong to the A group.

May 28, 18:52 CDT
Completed - The scheduled maintenance has been completed.
Jun 4, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 18:00 CDT
Scheduled - Production CITC environments will be upgraded to 25.05.10.0 (May Feature) of the 360 Encompass solution.

This DOES NOT include 360 Encompass in the cloud systems that belong to the A group.

May 28, 18:52 CDT
Completed - The scheduled maintenance has been completed.
Jun 4, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 17:00 CDT
Scheduled - Production CITC environments will be upgraded to 25.05.10.0 (May Feature) of the 360 Encompass solution.

This DOES NOT include 360 Encompass in the cloud systems that belong to the A group.

May 28, 18:50 CDT